Boutique Fragrance Specialist South Coast Plaza
Boutique Fragrance Specialist South Coast Plaza
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Salary Not Disclosed
1 Vacancy
Job Description
The Boutique Fragrance Specialist is a Dior Ambassador and promotes the Maisons passion and values. As a member of the Parfums Christian Dior team they will demonstrate a elevated approach to customer service and fragrance knowledge. They are to achieve defined sales tarts while promoting the brand image and providing high standards of service to our clients with a focus on fragrance.
MAIN RESPONSIBILITIES
SELLING DIOR:
- Conduct in store and/or remote selling activities acting as a personal shopper
- Sell Dior products by meeting our clients needs and providing a memorable experience through high standard of service to clients throughout the whole sales process following the brand D.I.O.R. method:
- Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through trafficstopping
- Connect with authenticity. Identify and understand clients needs through the art of conversation.
- Propose and demonstrate personalized product offers including makeup fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach.
- Communicate passionately always share Dior storytelling and educate clients on the brand and products
- Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of ones own business and how they are tracking vs. goals daily.
- Master Brand Category and Competition Knowledge
CLIENT EXPEREINCE & MANAGEMENT:
- Develop enduring relationships with existing clients in store and remotely
- Engage new clients to the brand through genuine interactions
- Learn and leverage Dior content and tools (Dior Connect & Ipos) to register client data drive traffic develop client loyalty and take actions
- Achieve defined goals within all CRM activities client recruitment development outreach and sales
BOUTIQUE OPERATIONS:
- Play an active role in maintaining an esthetically pristine and hygienic boutique environment
- Understand and support merchandising guidelines and inventory management.
- Operate cash registers and assist closing daily revenues
- Perform all assigned operational and administrative tasks
- Maintain and contribute to a positive work environment
- Attend all offsite Seasonal Schools and Dior training programs.
- Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines inclusive of wearing the Dior uniform
FRAGRANCE CONTRIBUTIONS:
- Lead team as the fragrance product knowledge expert instore
- Provide memorable fragrance experience and advice to clients as well as personalized consultations instore
- Contribute to the success and elevations of fragrance events
- Share knowledge on fragrance consultations and selling skills to elevate the teams fragrance skills
Qualifications :
- 1 year of fragrance selling experience required preferably in the luxury retail environment
- 12 years of retail experience required preferably in the luxury retail environment
- Proven track record in achieving retail results (sales and profitability)
- Experience in selling makeup fragrance and skincare. Preferably in a luxury environment
- Digital savvy; experience/comfortable with operational POS systems
- Proficient in Microsoft Office Word Excel. Outlook HRIS systems Power Point Client tracking systems and Point of Sales (POS)
- Able to work on weekends holidays and evenings
Additional Information :
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position LVMH Inc. reserves the right to pay outside of the published range of $27$30/hour.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
