SaaS Scale-Up Technical Trainer
SaaS Scale-Up Technical Trainer
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Job Description
We are looking for an experienced Technical Trainer to join our London office. In this role you will collaborate with Product Marketing Manager (PMM) Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptimas suite of products. Reporting to the Head of Product (HOP) you will deliver impactful training sessions tailored to individual and group user needs helping B2B enterprise clients seamlessly incorporate BlueOptimas tools into their daytoday operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Responsibilities and Tasks:
- Develop customize and execute a detailed training plan for each customer ensuring sessions are aligned with user roles organizational goals and the specific needs of software engineering teams.
- Track and manage pretraining actions (such as and not limited to user creation access management invitations personalised campaigns etc.) and posttraining actions (such as and not limited to monitor user adoption ensure that onboarding objectives are met etc.).
- Facilitate onboarding and training for new users at various levels including Developers Team Leads their leaders and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library including user guides training modules and video tutorials to support ongoing product education.
- Conduct inperson and virtual training sessions adapting delivery for oneonone or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates customer needs and market trends.
- Monitor and assess the onboarding processs impact on user engagement usage and retention adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications :
- Excellent Communication: Proficient in English with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 34 years experience delivering technical training for B2B clients in the UK EMEA and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds including nonEnglish speakers.
- STEM Background: Degree in STEM fields with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS ideally within B2B enterprises working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with crossfunctional teams.
Good to have:
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developerfocused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Your career progression:
In BlueOptima we strive to strengthen your skills widen your scope of work and develop your career fast. For this role you can expect to quickly build up your own team and gain more seniority and responsibility as the scope of your product increases.
Additional Information :
Why join our team
Culture and Growth:
- Global team with a creative innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the companys success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee
Benefits:
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home 2 days remote a week
- Flexible Work from Long Distance 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Salary : 5070K (depending on experience)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
