Internal Sales Support Executive
Internal Sales Support Executive
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Job Description
Due to an internal promotion we are currently looking to appoint an Internal Sales Support Executive to join our busy Real Estate team. This is an ideal opportunity for an individual looking for a foot in the door into a Banking environment. As part of the real estate sales desk you will support customers and brokers by ensuring they are serviced quickly and efficiently via telephone routing calls to the correct underwriter completions officer or other business area.
You will be responsible for:
- Demonstrating superior customer service during communication with customers and colleagues either by phone correspondence and/or oneonone meetings
- Dealing with basic queries from brokers regarding application status
- Complying with FCA KYC AML & CCA regulations
- Complying with 1st line controls by following processes procedures and policies
- Communicating and escalating potential issues/risks in a prompt and effective manner.
Qualifications :
The successful candidate will be:
- Customer focussed and able to demonstrate an excellent telephone manner.
- Computer literate (good knowledge of MS Office suite Excel Word)
- Enthusiastic and have a can do attitude
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
