Application Support Specialist
Application Support Specialist
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Job Description
We are looking for an Application Support Specialist to play a pivotal part in supporting and improving the software that drives our business forward. With exciting projects on the horizon youll actively contribute to enhancing our core systems while tackling a variety of challenges of a continually growing business.
Ideally you will bring experience working on software related projects preferably with experience of configuring testing and supporting the Finova Core banking software or an equivalent banking platform.
You will need to be able to think quickly deal with multiple problems at the same time and be confident in investigating anything from data issues to software bugs as well as hardware or software configuration issues. With some IT Services provided by 3rd party suppliers you will work closely with our 3rd party suppliers to manage software updates and incidents.
This is a fast paced and varied role in a rapidly evolving forward thinking organisation with ample opportunities to make an impact and develop your skills as we grow.
Responsibilities
- Configuring updating and testing the software applications.
- Diagnosing and resolving application issues and errors.
- Communicating with developers vendors and other IT staff within the wider Shawbrook group to coordinate fixes and enhancements.
- Escalating complex or urgent issues to senior members of the team.
- Documenting and reporting application performance incidents and feedback.
Qualifications :
- Application Support Were looking for an individual who can troubleshoot and provide support through in depth analysis on any issues that might arise. This can include software bugs data issues and user issues.
- Configuration You will be configuring and updating key applications as we go through a lot of changes and upgrades to our platform over the next 612 months
- Testing You will be performing testing on essential software upgrades to ensure that changes to the systems are viable for use before handing over to business teams and the UAT team.
- SQL You will be supporting the data warehouses that are essential to our applications. You will need to be able to use SQL to query and understand data.
- 3rd Party Engagement We work with several third party providers to manage our applications. You will need to be able to communicate and liaise with third party stakeholders to manage updates and incidents.
- Experience of working with JIRA or a project management tool would be beneficial.
- Experience of working with HALO or an equivalent incident management system would be beneficial.
- Experience in financial services or similar regulated environment would be beneficial.
Additional Information :
- Core Hours 37.5 hours per week
- Competitive Salary
- Discretionary Annual Bonus
- Pension Contribution
- 25 days holiday 8 EW bank holidays
- Health Insurance BHSF
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
