Security Control Center SCC Dispatcher
Security Control Center SCC Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
The Encore Boston Harbor Security Control Center (SCC) Dispatcher will be responsible for protecting Company assets and performing surveillance duties to monitor the safety and compliance of all Encore employees and guests with the propertys Business Processes in a 24/7 operations center. This includes but is not limited to monitoring of all nongaming cameras and alarms as well managing all emergency and nonemergency requests and dispatches as appropriate. Acts as a clearinghouse for all nongaming security issues.
JOB RESPONSIBILITIES:
- Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied.
- Observe and report all security violations and/or thefts of property and ensure these are documented.
- Monitor numerous cameras on multiple camera systems across EBH and offsite warehouse.
- Responsible for saving all pertinent incidentrelated camera footage and other internal camera footage requests as necessary.
- Monitor all emergency and exterior door alarms through Synectics camera system.
- Responsible for dispatching Security and the Gaming Enforcement Unit GEU throughout the property as needed.
- Communicate with Security personnel and other departments and agencies via multiple radio consoles and channels.
- Responsible for coordinating Emergency Services calls for all emergency incidents that occur on property.
- Handle emergency and nonemergency telephone calls from Guests and employees.
- Effectively log all radio and telephone calls that come into the SCC in the required format or system.
- Responsible for monitoring all panic alarm activations and safety button alarm activations on property.
- Effectively monitor multiple Securityrelated applications simultaneously.
- Respond to requests of all other departments when necessary.
- Analyze situations promptly and accurately; coordinate effective responses based on available resources and in compliance with all company and department policies.
- Conduct daily inspections of all nongaming cameras throughout the property to ensure proper functionality and provide followup for any nongaming camera issues.
- Must be able to effectively maintain a direct line of communication with members of the shift and department management.
- Maintain strict confidentiality of all propertyrelated issues.
- Manage multiple priorities simultaneously and meet deadlines often in stressful and high pressure situations.
- Must pass all tests and assessments.
- Perform any other jobrelated duties as assigned.
Qualifications :
JOB REQUIREMENTS:
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
Must be able to acquire and maintain any licensing or active work cards required for this position.
CPR/AED/First Aid certification
Education and/or Experience:
High school or equivalent degree required.
Requires general computer skills and basic knowledge of Microsoft Office.
Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.
Must be able to effectively operate a computer CCTV and radio equipment.
Language Skills:
Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one onone and group situations. Must have the ability to describe the nature and location of events.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to sit for extended periods and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. Must be able to interact with internal employees and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varying schedules to reflect the business needs of the property.
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
