Coordinator Front Desk Status Head Cashier

The Encore Boston Harbor Coordinator Front Desk Status & Head Cashier is responsible for acting as a liaison between the Front Desk and both Housekeeping and Accounting coordinating advanced deposits and special billing organizes room assignments and maximizes efficiency of operations through proper blocking and maintains all downtime operations and financial reporting for the Front Offices. Supports all Front Desk Representatives and ensure staff members provide excellent customer service. Responsibilities include but are not limited to; maintaining processes scheduling and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Participate in the execution of shortand longterm departmental goals objectives policies and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to the departmental performance and the accuracy confidentiality and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies federal and state laws rules regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of propertywide service and satisfaction. 
• Contributes to companywide communication and best practices.
• Keeps informed of all new developments within the department.

• Balances multiple priorities simultaneously and meets deadlines often in stressful and highpressure situations.
• Supports Front Desk Management with rooms management and account postings.
• Maintain knowledge of hotel occupancy status special events inhouse groups and other situations affecting the reception desks daily operation. 
• Acts as a liaison between Housekeeping and the Front Desk on room status preventative maintenance and occupancy.
• Ensures guest room credit accounts are in good standing and takes appropriate actions when necessary to protect the company from potential losses.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other jobrelated duties as assigned.

Qualifications :

JOB REQUIREMENTS: 

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree required.  Bachelors Degree in a related field or equivalent experience preferred.

Minimum 1 year hotel front desk operations experience required.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.

Knowledge of union as well as nonunion working environments preferred.

Prior knowledge of the following systems is preferred not limited to: FCS and Opera.

Language Skills:

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in oneonone and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on the property floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varyingschedules to reflect the business needs of the property.
• Reliable consistent and punctual attendance is required.

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime