PC Support Technician
PC Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Link Solutions is seeking a PC Support Technicianto join our team in support of the US Armys Network Enterprise Center at Fort Leonard Wood MO.
- Must be a US Citizen
- Secret Clearance required
- Nonremote (relocation incentive available)
As a PC Support Technician you will be the face of our team providing Tier II conciergelike support to users by email Microsoft Teams phone or walkin issues. You will provide support and education to users in various areas of hardware software mobile devices networking (VPN and Citrix) system administration licensing management and printer support. ensure the confidentiality integrity and availability of Government information assets.
Become an integral part of a professionally diverse team while working at an industryleading organization where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
- Provide technical support and user education while conducting troubleshooting diagnostics and user account management.
- Ensure all issues received via email phone walkin or assigned by the RNEC during duty hours have a request created and are responded to via email phone call or desktop support.
- Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10 iOS Microsoft Office 365 OneDrive Trellix HBSS and HIPS SharePoint and Microsoft Active Directory.
- Installation of all new computers and the relocation of computers within locations as provided including backing up and restoring user data.
- Install computer hardware and software including patches and updates while ensuring user functionality and network security.
- Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- US Citizen.
- Must have or be able to obtain and maintain a secret clearance.
- IAT Level II Certification (CompTIA Security CE equivalent or higher).
- One (1) years of IT experience preferably within a Help Desk/Service Desk environment.
- Baseline Certification is required within 6 months of hire.
Preferred:
- Active secret clearance.
- BA/BS degree in Engineering Computer Science Information Systems or a related field.
- Microsoft environment certificate for Windows 10 Windows 11 or MS 365 Endpoint.
- Experience with Active Directory Windows 10 Microsoft Office 365 iPhone and remote desktop (Citrix).
- Experience with Knowledge Management or process creation.
- Experience providing quality service and support for missioncritical systems and VIP end users.
- Experience working in a Department of Defense (DoD) environment.
- Problem solver and troubleshooter who thrives in resolving complex problems.
- Strong selfstarter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
Additional Information :
This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next 46 weeks at which time interviews and offers will be extended upon successful contract award.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision companypaid long and shortterm disability life insurance referral bonuses relocation reimbursement program certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the EVerify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
