Customer Success Specialist - Chinese Market
Customer Success Specialist - Chinese Market
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Job Description
Mize is a Fintechtravel startup headquartered in Tel Aviv with additional offices in Argentina Spain the UK the US China and India. We leverage highend technology to address the evolving challenges in the travel industry delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.
As a Customer Success Manager at Mize you will play a crucial role in building and managing longterm relationships with our clients. Youll be part of an agile team in Tel Aviv working alongside welcoming hardworking and fun individuals dedicated to influencing the product from overall experience to development.
Responsibilities:
- Building and managing longterm relationships with our clients primarily in the Chinese market
- Enhancing client results and proactively pushing for expansion
- Enhancing customer experience through product support
- Conduct onboarding and training sessions for clients
- Analyze and provide insights on clientbusiness interactions
- Utilize data to identify opportunities for improvement and growth
- Handle customer requests and complaints effectively and promptly
- Work towards solutions that align with both customer needs and company objectives
- Manage communication infrastructure to ensure efficient and effective client communication
Requirements :
- 3 years of experience in Customer Success roles within the high tech industry with a proven track record of working with international multidivisional and multigeographical clients.
- Communication skills in Chinese
- Fluent in English both Written and Verbal with excellent communication skills
- Proficient in Excel and experience working with tools like HubSpot Zendesk Monday or Pipedrive advantage
- Knowledge of the Travel domain and industry advantage
- Experience working collaboratively with crossfunctional teams including Sales Products Marketing and Services
- Strong bias for action techoriented and a resourceful outofthebox thinker capable of solving problems in a fastgrowing company
- Strong organizational skills attention to detail multitasking abilities and the ability to prioritize and meet targets and commitments
- Previous experience in a hypergrowth startup environment and mindset advantage
- Communication skills in Chinese
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
