Key Account Specialist
Key Account Specialist
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Key responsibility :
Maintain Online Merchants & Drive Strategic Project
1. Client Support:
- Act as a primary point of contact for key accounts ensuring their needs and inquiries are addressed promptly.
- Build and maintain strong longterm relationships with key client contacts.
- Understand client objectives challenges and requirements.
2. Account Management:
- Assist in the development and execution of strategic account plans in collaboration with the Business Development Team.
- Monitor account performance and ensure contract deliverab
- Track and report on key account metrics and KPIs.
3. Crossfunctional Collaboration:
- Collaborate with internal teams (e.g.BD marketing product integration) to coordinate and deliver solutions that align with client goals.
- Facilitate communication and information flow between clients and the company.
4. Problem Resolution:
- Proactively identify and address any issues or challenges that may arise within key accounts.
- Work with the Merchant Support team to find timely and effective solutions.
5. Documentation and Reporting:
- Maintain accurate and uptodate records of key account interactions and transactions.
- Generate regular reports on account activities revenue and growth opportunities.
Qualifications :
- Bachelors Degree in Marketing Business Administration Communications or a related field.
- 13 years of experience in a related field with a proven track record of success preferably experience in a clientfacing or customer success role
- Impeccable communication interpersonal and negotiation skills.
- Fluency in English and Bahasa.
- Outstanding execution skills coupled with analytical capabilities and attention to detail.
- Ability to plan work to a structured timetable and be focused on deliverables.
- Strong Microsoft Office Skills (Excel Word and PowerPoint).
- A selfstarter able to work independently and as part of a team.
- Entrepreneurial dynamic and proactive with a passion for learning and adaptability to new challenges.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Department / Functional Area
Key Skills
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