Head of Collection Analytics Strategy
Head of Collection Analytics Strategy
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Job Description
Analysing and reviewing the performance of all our collections and recoveries strategies
Working with Credit Risk and Operational stakeholders to set challenger strategies that improve performance and make sure alignment in forecasts of collections performance and the impact on loss rates
Reviewing customer feedback and outcomes that emerge from our collections and recovery activities and constantly assessing the fairness and customer perspective of how we perform
Building out and regularly reviewing our end to end controls and oversight activities to give clarity to colleagues of what good looks like
Designing end to end customer journeys processes procedures and treatment strategies
Building a framework of reporting that provides insight into the effectiveness of our activities
Supporting our governance structure by reporting and escalating the right data to maintain strong oversight and to understand our priorities risks and issues
Managing all of our recovery activity across the Bank and making sure we meet regulatory requirements for all types of customers in financial distress
Monitoring standards of implementation and owning the Group wide outcome testing framework for collections and recoveries
Owning the Group wide risk and control framework for collections and recovery activities and providing oversight of suppliers in this area
Being responsible for the design and implementation of Group wide competency frameworks that underpin collections and recovery processes
Understand the risks associated with your job and what that means for you Indodana and all our stakeholders
Naturally you will have experience of leading a team in the end to end collections and recoveries lifecycle covering retail lending
We need you to have experience of working with regulators and managing vendors and third party relationships
You will have an extensive knowledge of the debt management industry and the relevant regulations
We would love for you to have experience working with and influencing senior leaders across different business areas and knowing how to translate complex and technical processes
You will have an understanding of the different needs of retail customers and the appropriate customer journey and process for each of them
You will need to know what is crucial when setting out a successful collections strategy how to implement the strategy and what the success indicators are and how to set them
In order to excel in this role you will have experience of building a framework of reporting from scratch. You will know what good governance testing looks like and how to create it
Qualifications :
- Proven experience as Head of Collection Operation Strategy Risk Management or similar leadership role
- Managed team of 1000 team members
- Familiarity with all business functions including HR finance risk and IT
- Experience with implementing IT systems
- Experience with implementing Collection and Operation Reporting
- Expert in data analytics and reporting
- Analytical mind
- Problemsolving aptitude
- BSc/BA in Business Operation Computer Science or other relevant field
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
