Island Host

Operational

• To ensure that the Reception Guest relations and other related areas are managed efficiently according to the established concept statement providing a courteous professional efficient and flexible service at all times as per SOP.
• To ensure rooms are allocated as per the arrival list.
• Arrange and organize island tour activities guests itinerary.
• Liaise closely with Reservations and Reception on arrival times unexpected arrival and departure extension of stays and late checkouts and change in meal plan basis and flight details. 
• Monitor closely on early arrivals late departures and special excursion arrangements.
• Liaise with Housekeeping on early checkouts late arrivals day use rooms and special guest request.
• Update all out of Order and out of service rooms on daily basis.
• Liaise with F & B on early meals late meals complimentary meals and special request. (E.g. Bdays H/M repeaters dinner etc.)
• To be present at all times in the area of responsibility of Guest Service department especially during busy periods.
• To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship.

Qualifications :

• Certificate in Hospitality or Tourism Management or similar education with minimum O Levels Degree
• Minimum 2 years work experience as Island Host or Guest Relation Officer in luxury hotels and resorts
• Knowledge in Microsoft Office Opera Micros
• Fluent in English oral and verbal. 
• Leadership Motivation and Training Skills
• Guest Oriented and Reliable 
• Ability to focus attention on guests calm and courteous at all times.
• Exceptionally much detail oriented
• Ability to work under pressure in a fast paced and demanding environtment
• Flexible in working hours hands on and patient.
• Strong physical ability
• Must have a driving license. 
• Multilingual preferably Arabian Speaker 

Additional Information :

Remote Work :

No

Employment Type :

Fulltime