Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage daily hotel arrivals and departure
- Ensure staff attend on time to the duty meal time and daily operation of the Guest Service Department.
- Ensure daily arrivals & departures are handled efficiently and high level of customer satisfaction.
- Ensure rooms are ready as per the standard for the guest to occupy
- Ensure accurate daily arrivals guest profiles are updated to the PMS of the hotel.
- Manage daily record keeping of occupancy and bed tax book with utmost accuracy
- Attend daily operational meetings.
- Motivate & manage all the staff of the reception and others under the Guest Service Department for maximum output.
- Ensure that quality of service is being given by the Guest Service department in particular and the hotel in general.
- Coordinate the Guest Service department and development plans with management department supervisors and operational staff and if any other department is involved; that department head.
- Review daily shift briefing sheets from supervisors and ensure supervision is effective in accordance to the operation
- Update with supervisors of the hotels available rooms for possible upselling and managed record keeping.
- Ensure all arrivals & departures attended by the GS personnel from jetty as well as reception
- Coordinate with HK the availability of clean rooms for checkin and guests to occupy.
- Attend to guest inquiries requests complaints & compliments and outcomes must be referred to the General Manager or Operations Manager.
- Work out training plans depending on the needs in consultation with the Guest Service Manager.
- Attend emergencies of unsatisfied customers and perform recovery of guest satisfaction.
- Monitor Guest Service department personnel to ensure guests receive warm attention and personal recognition.
- Maintain effective communication with other departments notably Housekeeping & Food & beverage matters.
- The ability to display a high degree of professionalism and integrity as befitting a member of management.
Qualifications :
- Proven experience as Guest Service Operations
- Full understanding of the way an organization operates to meet its objectives
- Knowledge of data analysis and reporting
- Excellent organizational and leadership skills
- Outstanding communication and interpersonal skills
- Diligent and firm with high ethical standards
- BSc/BA in business administration or relevant field; MSc/MA in human resources will be a plus
Additional Information :
Serve with Humility Radiate Optimism Rely on Our Family
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
