Guest Service Agent
Guest Service Agent
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
- Welcome guests and ensure to impact all touch points of the Guest Journey including research pre arrival
- Provide efficient friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Take a positive problem solving approach with issues and concerns
- Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service.
- Provide high standard of service to all hotel guests specifically anticipating and proactively attending to guest requests and event/activity bookings.
- Coordinate Group arrivals (including welcome) departures and checkins and assist with activities during their stay.
- Ensure professionalism and accuracy with information and billing during arrival and departure.
Qualifications :
- Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
- Effective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Friendly and engaging
- Coordinate various tasks simultaneously
- Excellent English communication in written and verbal.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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