Manager Operations

Key Roles & Responsibilities:

REGIONAL COORDINATION

• Liaise with Manager Regional to optimize operations performance (through enhancing controls optimizing preventive maintenance spare parts control and availability teams distribution).
• Support in Keeping IHSCAM portfolio updated and optimized (site names IDs topology coordinates classifications power system installed security companies cleaning companies Maintenance SBCs team allocations regional collocation).
• Define Preventive / Routine maintenance schedules and plans (upgrades) with related Team Leader Regional.
• Control and manage projects flow and status along with all related Regional Managers.
• Leading the restoration of the services
• Carrying the monthly validation with all the SBCs
• Ensure all the HSE policies are being respected and followed.
• Improve the systems performance (Hybrid Solar and Grid)
• Improve the corporation with the clients.
• Ensure that all the processes and procedures are aligned with SOX roles company obligations.
• Supporting other units especially Rollout and commercial units to achieve company targets

DIESEL MANAGER COORDINATION

• Liaise / communicate with Diesel team to track Diesel consumption Diesel theft installed power system performance (Solar Hybrid IPT) and issue monthly diesel consumption report related to its managed region.
• Plan / Establish with Diesel Manager monthly study.

           most diesel consuming sites in the related Region.

       most inefficient sites with power system installed designed to reduce Diesel Consumption in the concerned region.

• Confirm and monitor public power availability at sites and proper billing within Managed Regions

NOC MANAGER COORDINATION

• Liaise / support NOC Senior Manager to Optimize NOC team performance following:
• Correct data collection from field.
• Preventive maintenance validation.
• Persistent Correct Reporting (Availability MTTR MTBF failures reason).
• Liaise / communicate with NOC Team Leaders and Members to optimize NOC performance for teams working within related region.
• Support to optimize communication and validation process between Diesel Control department and NOC monitoring system (GSF) from one side & correct preventive maintenance validation from another side.
• Monitor issued Trouble tickets and ensure correct closing and allocation within managed regions.

PROCUREMENT / STOCK COORDINATION

• Support SMO to provide procurement department with optimized spare parts consumables and equipment required for the purpose of optimizing purchasing power (prices availability quality payment terms) for concerned regions.
• Validate equipment spare parts consumables and diesel orders received from Manager Regional.
• Monitor logistics and stock level inventory for related Regions.

SBCS RELATION

• Help in Setting SBCs Requirements for SELECTION PROCESS (price capability expertise geographical coverage presence).
• Manage and resolve all issues arising from sites and various SBCs within related managed Regions.
• Support Operations Director to;
• Attend to SBCs requirement and advice corresponding payments.
• assess SBCs performance by establishing monthly ranking taking into consideration availability MTTR MTBF respecting preventive maintenance schedules.
• Push related SBCs within managed Region preventive maintenance documentation with IHS Online Maintenance Application.
• Reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & its daily actualization crucial sites data for maintenance validation CPH Diesel supplied) in related region.

FINANCE COORDINATION

• Ensure Monthly budget received from Finance are validated and optimized prior to releasing financial support.
• Generate specific project budget and monitor all expenses in concerned regions.
• Update all tracking sheets and documents assigned to any project costing.
• Support Operations Director to reduce Cash in Hand moving to controlled ways of payment (transfer cheques) within managed region.
• Support Operations Director in Assisting the finance department in invoicing customers correctly and accurately.

COMMUNICATION CHANNELS:

• Keep opened & clear communication channels with the SMO related customers representatives and Operations internal structure within managed regions.
• Liaises/communicate with SMO on updates and site issues.
• Prepare required SMO and customer reports.
• Liaise / coordinate with aside departments when required (Finance Rollout Legal SAQ Accounting HR Procurement)
• Escalate any site issue that cannot be resolved to SMO to avoid complications within managed Region(s).

HR COORDINATION

• Set Team Lead targets and KPIs through the guidance of the Senior Operation Manager
• Observe and inspect operational staff (Team Lead and Officer Sites) integrity efficiency and performance within managed Region(s).
• Ensure proper development for all colleagues within managed Region(s) (HSE Quality Technical trainings) enabling to optimize team performance.
• Ensure team motivation by transferring IHSCAM vision and strategy making sure field technicians are part of the change helping to smooth strategy application within managed Region(s).

HEALTH & SAFETY QUALITY CONTROL

• Make sure Health & Safety Policy is well transmitted & understood within managed Region(s) to all related colleagues
• Make sure Quality Policy is well transmitted & understood within managed Region(s).
• Ensure Quality along with Health & Safety Policies are distributed across Operations within managed Region(s)
• Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements spare parts replacement as per curative interventions on sites within managed Region(s).
• Guarantee correct data maintenance collection with the support of the Regional Managers using deployed Maintenance Booklet and well utilization by the field technicians within managed related region(s).
• Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application within managed region(s).
• Support HSE & Quality Coordinator with quarterly audits to secure gap between established processed and their application is reduced to almost nil preparing our Quality Management System to be certified compliant with ISO9001 :2008 requirements within managed Region(s).
• Work hand in hand with the HSE & Quality Coordinator on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring within managed Region(s).

CUSTOMER RELATIONSHIP

• Support SMO in pursuing costeffective solutions.
• Work on developing the relation with the customer within managed Region(s) or regional representative.
• Monitor & Ensure customer satisfaction within managed Region(s).
• Advise SMO on any customer difficulty of obstacle faced and related to Control and enhance tenants hosting; site upgrades tenant installations tenancy ramp up etc. within managed region(s)

TECHNICAL ENVOLVEMENT within managed Region(s)

• Attend to sites breakdowns when necessary to reduce MTTR and resolution obstacles within Managed Region(s).
• Ability to design earth formation to reduce earth resistance on sites to ensure that earth formation is fully implemented. Moreover ability to carry out earth improvement.
• Good understanding of Diagrams interpretation of electrical layouts.

Other responsibilities as may be required by the Company. 

Qualifications :

• Bachelors degree in Telecommunication Science Engineering or related field.
• Masters degree in a relevant engineering discipline and/ or MBA will be an asset.
• 4 years experience in telecoms operation at managerial position or similar.

Additional Information :

Organizational Competencies

Customer Focus People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.

Integrity People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold People demonstrating this competency are thorough in analyses & decisionmaking. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forwardthinking and ambitious.

Sustainability People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.

Remote Work :

No

Employment Type :

Fulltime