Engineer II IT Field
Engineer II IT Field
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Salary Not Disclosed
1 Vacancy
Job Description
Provide first level of field engineering support to operational and technical support teams for Field Engineering and Companys Information Systems and System Users. Monitor maintain and support all networked computers printers and associated operating systems and service applications (gaming and nongaming.) Responsible for ensuring the stability and integrity of all inhouse computer and server hardware software voice data video wired and wireless network services including Local Area Network (LAN) services connectivity; to include low voltage services and works closely with senior field engineers to provide exceptional customer service.
- Provide first level of technical support by performing basic and advanced incident troubleshooting and tracking and assist with problem resolution fault isolation followup support and documentation to include providing action reports to department team leaders
- Responds to computer network or data security vulnerability alerts at the property and regional levels for high priority outage restoration efforts
- Provide installation monitoring maintenance support and optimization of all computer hardware and software within property data centers and communications closets or where Information Technology assets are contained in a training or production environment
- Perform remedial maintenance on basic network devices computer hardware and software including the restoration of configurations with assistance from senior and second level field engineers and IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians
- Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions
- Provide setup and teardown services for local regional and national performing acts. This includes load in load out and set construction.
- Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts.
- Configuration programming and maintenance of highend sound equipment including mixing boards amplifiers audio processors wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances.
- Install and troubleshoot digital signage systems including both indoor and outdoor displays video walls projectors monument and
- pylon signs. Familiarity with VGA DVI HDMI and Multicast preferred.
- Perform moves/adds/changes on traditional digital and IP based phone and voicemail systems. Basic understanding of PRI ISDN POTS and IP based communication technology preferred.
- Provide scheduled oncall support for afterhours support issues and resolution
- Perform inventory of Company assets and document stock levels for department visibility
- Record monitor track and document work performed using the Companys tracking system
- Provide Smart Device activation and enrollment into Companys Mobile Device Management System and provide initial user training
- Provide support for Companys Marketing Media Content Delivery Systems
- Other duties as assigned
- Incollaboration with and under guidance of Corporate IT functional teams:
- Participate in disaster recovery testing
- Participate in functional and empirical analysis related to the design development planning and configuration of computer and peripheral hardware
- Participate in rollouts of new computer and software upgrades
- Perform advanced desktop engineering functions including computer imaging setup and deployment in the field environment
- Provide user training and support using Company configuration management tools and applications
- Assist in determining product compatibility flexibility and recommends replacement upgrade or retirement of Company assets during assigned duties
Qualifications :
- High School Diploma or equivalent required; Associates of Applied Science degree in a computer science discipline or comparable level of experience preferred.
- Must have Two (2) years of experience in an IT Support position preferred OR a combination of Network or Systems Engineering experience AND any combination of the following:
- Two (2) years of applied experience with current Microsoft Windows Operating Systems
- Two (2) years of experience working on enterprise desktop and serverrelated projects preferred.
- Must have basic computer and networking skills and fundamentals experience in a resort hotel casino environment preferred
- Must have a high level of technical knowledge relative to the installation and connectivity of computer and printer systems including the configuration maintenance and support of new and existing solutions.
- Must have strong organizational analytical and troubleshooting skills.
- Must be knowledgeable in basic and advanced computer and printer operation and related support and basic troubleshooting techniques
- Must be able to type quickly and accurately preferably at least 50 wpm.
- Must have exceptional customer service verbal and written communications interpersonal and telephone etiquette skills; and adopts Company core values
- Must be highly organized detailoriented and able to effectively multitask.
- Must possess and demonstrate the following skills
- Decision Making
- Concern for Quality
- Exceeds Customer Expectations
- Achieving Results
- Analytical Thinking
- Problem solving
- Communication skills
- Ability to acquire gaming license as required
- Any combination of the following certifications experience training preferred:
- A Certification
- Network or Cisco Certified Technician or CCNA Certification
- MCSA Certification
- Linux experience
- ITIL V3 Awareness
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
