Player Services Representative
Player Services Representative
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Job Description
Executes guest monetary transactions in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service. Greats guests in a friendly and positive manner. Able to do a variety of guest service tasks related to both cashiering and Boyd Reward Club tasks. Responsible for assisting guests with cash/credit transactions player accounts point redemptions promotion and event details to ensure a positive gaming experience. Protect the player database accurately inputting all required fields required
- Maintain accurate handling of guest and company funds by processing all transactions and documentation in accordance with gaming regulations company policies and procedures.
- Exchange gaming chips and tickets cash checks and process markers and fills.
- Maintain bank balance and safeguard casino cage assets during assigned shift.
- Assist customers with filling out credit applications and maintain all customer credit files.
- Issue window markers and safety deposit boxes to guests.
- Enter markers fill and credit slips into computer.
- Assist guests with inquiries and advise on current promotions.
- Maintain professional appearance.
- Keep workstation fully stocked and organized.
- Performance of duties requires standing for majority of shift.
- Creates new Boyd Rewards accounts for guests prints Boyd Reward Cards when requested answers Boyd Reward questions about the Boyd Rewards Club and promotions
- Works with Casino Hosts to assist guests in getting complimentaries issued by Assistant Cage Supervisor Cage Supervisor or Cage Manager.
- Other duties as assigned by management.
Qualifications :
- Must be 21 years of age.
- Previous money handling/cashiering preferred.
- Basic Math skills with knowledge of currency.
- Ability to operate calculators computers and money counters for cash and coin.
- Must be able to bend push lift and carry up to 26 pounds in weight.
- Strong communication skills with the ability to read and speak English.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Must pass heightened background review
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
