ELECTRONIC APPLICATION COUNSELOR
ELECTRONIC APPLICATION COUNSELOR
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Job Description
If you are hired provisionally in the title you must take and pass the Civil Service Exam when it becomes available to be eligible for continued employment.
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.
Under the supervision of the Electronic Application Supervisor with some latitude for independent judgement the Electronic Application Counselor is responsible for interviewing clients who are applying for Cash Assistance (CA) Supplemental Nutrition Assistance Program (SNAP) and enrollment in Qualified Health Plans (QHP) and insurance affordability programs through the NYS Health Care Exchange (HX) and Access NYC (ANYC). Review and verify clients documentation and provide information and assistance with the electronic application process. Performs other related work.
FIA is recruiting for one (1) Eligibility Specialist II to function as an Electronic Application Counselor who will:
Conduct intake interviews with individuals and families applying for enrollment in Medicaid Children
Health Insurance Program (CHIP) or qualified Health plans as well as Cash Assistance (CA) and
Supplemental Nutrition Assistance Program (SNAP) through the New York State of Health
Marketplace and Access NYC.
Provide counseling to clients to establish eligibility for affordable health coverage CA and
SNAP following the respective program specifications; provides information on the various
health coverages including premium tax credit and cost sharing reduction and the various
programs offered through Cash Assistance and SNAP.
Review clients documentation to complete the electronic application for eligibility and
enrollment in QHP CA SNAP; and scans indexes and uploads documents into the State
Health Exchange site and POS. Encourages client use of selfservice document return
options such as mobile document upload and selfservice scanning.
Provide assistance to clients in filling out the electronic application and facilitating
enrollment following guidelines and procedures and compliance with privacy and security
standards.
Identify clients who applying for emergency cash assistance based on ANYC application
and routes to same day interview. Schedules clients for additional appointments or makes
referrals to other Community Based organizations (CBO) CACs the HX call center or
local Job and SNAP centers if needed.
Data enter updates completed through the NYS Health Care Exchange (HX) and POS
related to changes in income resources or changes in address family composition and
age to ensure an effective transition and continuity of care and benefits.
Prepare daily activity log of applications completed deferred withdrawn by consumers
as well as log of case updates. Prepares activity log of enrollments/disenrollments and
transfers for submission to the EAC Unit Supervisor.
Consult with the EAC Unit Supervisor as needed on overall problems and if questions
arise during the interview or when completing the electronic applications.
Hours/Shift:
9:00am 5:00pm
Qualifications :
1. Completion of 30 semester credits at an accredited college or university; or
2. A four high school diploma or its educational equivalent and one year of fulltime satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment health benefits social security insurance or participation in social services or community programs and other similar benefits; or
b. Performing bookkeeping bank teller duties housing office teller duties purchasing agent assistant store manager sales representative responsible for accounts or customer service duties or a job in which the duties include helping customers with questions or concerns; or
c. Dealing with social service agencies legal representatives or aiding individuals in navigating housing social financial or health problems or application systems; or
3. A satisfactory combination of education and/or experience equivalent to 1 or 2 above. College education may be substituted for the experience in 2 above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in 2a 2b and 2c above are not acceptable for meeting the minimum qualification requirements.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
