CASE MANAGEMENT SUPERVISOR
CASE MANAGEMENT SUPERVISOR
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Job Description
APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.
Under the direction of the Associate Benefits Opportunity Specialist II the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff who provide various functions of eligibility determination financial planning and employment planning and monitoring and other related services to persons in need to promote individual and family selfsufficiency. The ABOS I use supervisory program development quantitative analysis and other research skills in accomplishing all the goals of FIA Benefits Access Centers and its components (Application Financial Planning Employment Planning Undercare etc.).
FIAs Operations is recruiting for two (2) Associate Benefits Opportunity Specialist I to function as Case Management Supervisors who will:
Supervise a team of BOS workers who handle the entire application process for all new
applicants; Family Assistance cases which have been closed over sixty days; all Safety
Net case reopens which have been closed regardless of date; and oneshot deals.
Assign application to staff review application recommendations and sign off on all benefits
as well as case entries.
Supervise a team of BOS workers who interview applicants and assess eligibility for
immediate needs grant (food and nonfood); for employability and eligibility for public
assistance SNAP benefits and Medicaid; works with applicants to remove barriers to
employment and makes referrals to other services as needed.
Prepare daily and weekly statistical reports on work performed as well as monthly audits.
Assist with case consultation on individual cases and guidance on difficult cases in the
case planning process as necessary.
Supervise a team of BOS workers who provide comprehensive service delivery to participants
after the establishment of the participants case; Family Assistance case that have been closed
less that sixty days or Safety Net cases that have been closed in error.
Supervise a team of BOS workers who manages all aspects of the case including establishing
ongoing eligibility assessing participants developing appropriate Employment Assessment and
Employment Plans and executing specific strategies designed to help participants achieve self
sufficiency.
Review employment eligibility decisions for appropriateness and correctness according to Agency
and New York State rules and regulations and performs initial conference/conciliation interview.
Perform the Mandatory Dispute Resolution function.
Supervise staff that interview and correspond with homebound clients.
Supervises a team of BOS who provide quick service for those clients who walkin or
telephone the center. Additionally the team will take appropriate action on reported changes
provide information and documentation as requested by the participants and maintain contact
with other teams to ensure awareness of all activity that will affect the case management plan.
Supervise staff who interview and determine housing needs of tenants at risk of homelessness
or already homeless reporting to Benefits Access Centers. Assist in the development of anti
eviction/housing plan of intervention for referred participants.
May conduct field visits.
Hours/Shift:
Monday Friday
Qualifications :
1. A fouryear high school diploma or its educational equivalent and three years of fulltime satisfactory
experience working directly in social/human services or a related setting providing either:
a) client services.
b) employment planning/counseling services which involves job development skills assessment and
employment placement or other economic opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of fulltime satisfactory
experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of fulltime satisfactory
experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience on the basis of 60
semester credits for 9 months of the work experience described above. However all candidates must
have at least 18 months of fulltime satisfactory experience working as a Benefits Opportunity Specialist
or performing social/human services work as described in one (1) above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
