Capital Projects Property Liaison
Capital Projects Property Liaison
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1 Vacancy
Job Description
The New York City Housing Authority (NYCHA) mission is to provide quality housing for New Yorkers that is sustainable inclusive and safe while fostering opportunities for economic mobility. NYCHA is the nations largest public housing authority with an operating budget of $3.3 billion and approximately 10600 employees who manage and maintain 326 developments that house over 400000 residents. NYCHA also operates the countrys largest Section 8 program which provides rental assistance to over 200000 additional families.
NYCHAs Asset & Capital Management (A&CM) Division integrates and aligns the Authoritys existing development modernization and asset management work being carried out by the Capital Programs Recovery & Resilience and Comprehensive Modernization departments. This includes a $4.5 billion capital program one of the largest in NY State. The A&CM Division delivers comprehensive repairs to NYCHA buildings and apartments through innovative financing models strong partnership with residents and other stakeholders strategic datadriven portfolio planning and costeffective project delivery and management. The Division also positions NYCHAs housing portfolio for the future by incorporating innovative building materials construction methods and technology improving residents quality of life while enhancing building performance and management systems.
The Office of Strategic Partnerships in NYCHAs A&CM division seeks a Capital Projects Property Liaison to serve as critical intermediary with NYCHA residents particularly resident leadership on capital projects. Reporting to a Capital Projects Borough Liaison each Capital Projects Property Liaison will be tasked with building maintaining and strengthening relationships with key stakeholders across an assigned portfolio of NYCHA properties. Capital Projects Property Liaison will engage with key internal and external stakeholders (e.g. Tenant Associations Resident Leaders Resident Coordinators) with an eye towards enhancing transparency facilitating iterative feedback between residents and A&CM and fostering resident buyin to ongoing projects.
Core Capital Projects Property Liaison responsibilities will include the following:
Establish and enhance a working relationship as the primary point of contact for NYCHA resident leaderships on capital projects at assigned developments.
Hold regular checkins with Resident Leaders and other key tenant representatives to survey capital priorities and inform them of planned and ongoing construction projects and receive resident feedback.
Require regular visits to construction sites and developments across multiple boroughs.
Facilitate public meetings between NYCHA residents and relevant NYCHA staff (e.g. project managers designers) at key project milestones to inform on planned work and allow for resident
feedback.
Stay abreast of ongoing work within their portfolio of properties allowing for the Capital Projects Property Liaison to provide residents with a holistic view of projects within their development.
Ensure timely followup to residents.
Communicate critical project information (e.g. change in scope change in timelines) to residents facilitating through available communications channels (e.g. leading meetings Resident Leader Tenant Association email distribution lists public postings).
Work with graphic design staff to develop visual resources detailing project plans and ongoing project work.
Coordinate with NYCHA Resident Engagement department and/or Property Management staff to support distribution of flyers robocalls phone banking tabling and other engagement activities on constructionrelated field activities and events (e.g. critical lifts utility service interruptions apartment surveys etc.).
Maintain accurate records of stakeholder touchpoints and signoffs per department policies (e.g. in eBuilder and/or SharePoint).
Key Competencies
Stakeholder Engagement: Expertise and experience in community engagement with a proven history of managing at times challenging relationships with key stakeholders. History of building community buyin is highly desirable.
Technical Translator: Ability to grasp technical concepts (e.g. construction engineering building science) and communicate them (verbally and written) to nontechnical audiences.
Skilled Communicator: Expert in both oral and written communication with an ability to facilitate group discussion guide development of print resources and lead digital (e.g. email)
communications.
Additional Information
1.NYCHA employees applying for promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.NYCHA residents are encouraged to apply.
Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.
Qualifications :
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
