Deputy Chief Information Officer - IT Operations
Deputy Chief Information Officer - IT Operations
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Job Description
NOTE: This position is open to only to current City of New York employees serving in a permanent Civil Service title of Computer Operations Manager or Computer Systems Manager; or those who are currently reachable on the civil service list for either Computer Operations Manager and/or Computer Systems Manager civil service title.
To be considered for this position PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the civil service exam for the Computer Operations Manager and/or Computer Systems Manager title on your resume and cover letter.
The New York City Comptrollers Office works to promote the financial health integrity and effectiveness of New York City government in order to strengthen trust secure a thriving future for all New Yorkers and build a more just equitable and resilient city. Led by an independently elected citywide official the comptrollers office provides checks and balances needed to hold City government accountable for budgeting wisely investing responsibly operating efficiently acting fairly living up to its obligations and promises and paying attention to the longterm challenges we face together.
The Office of the Comptrollers Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptrollers Office. These services include technology strategic planning web site development graphic design disaster recovery systems development network administration audio/visual services business process reengineering change management program management security administration service desk computer operations telecommunications and document management.
The Deputy Chief Information Officer (DCIO) for IT Operations is a critical leadership role responsible for the oversight and management of core IT operations within the organization. Under the direction of the Assistant Comptroller of IT Operations this position is instrumental in ensuring the delivery of reliable efficient and secure IT services that support the agencys mission and objectives. Tasks include but are not limited to the following:
Strategic Leadership: Develop and execute the IT operations strategy aligning with the overall IT and organizational goals.
Operational Excellence: Oversee the daytoday operations of the Help Desk Windows System Administration and DevOps teams ensuring optimal performance and service delivery.
Service Management: Implement and maintain robust IT service management frameworks (e.g. ITIL) to optimize service delivery incident management problem resolution and change management processes.
Infrastructure Management: Manage the organizations Windows infrastructure including servers workstations and applications. Ensure system health security and performance.
DevOps Integration: Foster a DevOps culture and collaborate with development teams to streamline software delivery and infrastructure management.
Performance Management: Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure IT operations effectiveness and identify improvement opportunities.
Risk Management: Identify assess and mitigate IT operational risks to protect the organizations data systems and infrastructure.
Team Development: Build and lead a highperforming IT operations team fostering a culture of innovation and continuous improvement.
Vendor Management: Manage relationships with IT vendors and service providers ensuring optimal performance and costeffectiveness.
Compliance: Ensure adherence to all relevant IT policies procedures and regulatory requirements.
Perform other related work and assignments as may be required.
QUALIFICATIONS/SKILLS REQUIREMENTS: This position is open to only to current City of New York employees serving in a permanent Civil Service title of Computer Operations Manager or Computer Systems Manager; or those who are currently reachable on the civil service list for either Computer Operations Manager and/or Computer Systems Manager civil service title.
To be considered for this position PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the civil service exam for the Computer Operations Manager and/or Computer Systems Manager title on your resume and cover letter.
Qualifications :
1. Six (6) years of progressively responsible fulltime paid experience supervising or administering computer operations involving a largescale mainframe network or multitier computer environment at least 18 months of which shall have been in an administrative managerial or executive capacity.
2. A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.
3. A masters degree in Computer Science Computer Engineering Electrical Engineering Business Administration Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a masters degree graduate credits in Computer Science Computer Engineering Electrical Engineering Business Administration Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative managerial or executive capacity.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
