FAIR FARES AGENT
FAIR FARES AGENT
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Salary Not Disclosed
1 Vacancy
Job Description
If you are hired provisionally in this title you must take and pass the Civil Service Exam when it becomes available to be eligible for continued employment.
Infoline is HRAs telephone service center which provides information on HRAs programs to the general public. Infoline uses both an Interactive Voice Response System (IVRS) and live telephone agents who speak to callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs including how to apply emergency assistance Fair Fares office locations and case status.
OCS is recruiting for three (3) Eligibility Specialist II to function as Infoline/Fair Fares Agents who will:
Respond to telephone inquiries from the general public and clients by providing information
including but not limited to eligibility criteria site locations phone numbers program descriptions
and benefit status.
Screen calls and perform a preliminary assessment of callers needs to determine whether a caller
can be serviced by the core information line or s/he requires additional assistance. Refer callers to
appropriate programs.
Data enter caller information which generates a letter in the clerical support unit to be sent with
applications informationals and/or pamphlets to the caller or is forwarded to a program area for
action.
Enter/update/retrieve information on an electronic information storage system by operating control
consoles/keyboards/other in order to facilitate clearance/search/verification/other operations.
Access/update/retrieve information from manual files/sources in order to facilitate clearance/
search/verification/other operations.
Involve a supervisor and/or Crisis Consultant in calls related to emergency or lifethreatening
situations.
Initiate and/or complete paperwork as required.
Prepare periodic activity reports.
Salary Range:
$42485.00 $48858.00
Work Location:
9231 Union Hall Street Jamaica NY or 2500 Halsey Street Bronx NY
Hours/Schedule:
MF 9:305:30
Qualifications :
1. Completion of 30 semester credits at an accredited college or university; or
2. A four high school diploma or its educational equivalent and one year of fulltime satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment health benefits social security insurance or participation in social services or community programs and other similar benefits; or
b. Performing bookkeeping bank teller duties housing office teller duties purchasing agent assistant store manager sales representative responsible for accounts or customer service duties or a job in which the duties include helping customers with questions or concerns; or
c. Dealing with social service agencies legal representatives or aiding individuals in navigating housing social financial or health problems or application systems; or
3. A satisfactory combination of education and/or experience equivalent to 1 or 2 above. College education may be substituted for the experience in 2 above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in 2a 2b and 2c above are not acceptable for meeting the minimum qualification requirements.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
