Customer Service Liaison Bureau of Food Safety and Community Sanitation

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CUSTOMER INFORMATION REPRESENTATIVE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

The New York City Department of Health and Mental Hygienes Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach education surveillance and enforcement. With staff of 1000 the Division covers a broad range of subject matter including oversight of environmental investigations lead poisoning injury prevention occupational health food safety childcare radiation control recreational and drinking water quality air quality climate health vector control veterinary public health and pest control.

PROGRAM: The Bureau of Food Safety and Community Sanitation (BFSCS) protects the public including New Yorks most vulnerable citizens from a broad range of hazards that may pose a threat to health or safety. DOHMH is mandated to inspect 26000 restaurants annually school cafeterias and mobile food vending units adult day care centers senior centers soup kitchens homeless shelters and other facilities.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Respond to a high volume of telephone calls by referring to appropriate unit taking messages as necessary and provide information where appropriate.
Receive screen/direct visitors to agency offices by welcoming and providing visitors with information to assist visitors in reaching appropriate agency staff.
Maintain an online database of all incoming/outgoing correspondence.
Schedule appointments for inspections office visits and meetings.
Maintain schedules records and other material by entering and updating information following standard procedures.

PREFERRED SKILLS:
Excellent communication skills.
Excellent interpersonal skills.
Excellent decision making and problemsolving skills.
Excellent organizational skills

Why you should work for us:

Loan Forgiveness: As a prospective employee of the City of New York you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information please visit the U.S. Department of Educations website ()
Benefits: City employees are entitled to unmatched benefits such as:
oa premiumfree health insurance plan that saves employees over $10K annually per a 2024 assessment.
oadditional health fitness and financial benefits may be available based on the positions associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa taxdeferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position you may be able to work up to two days during the week from home.
Job Security you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805 the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S. dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone regardless of age background or location can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition antitobacco support chronic disease prevention HIV/AIDS treatment family and child health environmental health mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC with a rich history of public health initiatives and scientific advancements from addressing the 1822 yellow fever outbreak to the COVID19 pandemic we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process contact SyeEun Ahn Director of the Office of Equal Employment Opportunity at or.

Qualifications :

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory fulltime experience responding to inquiries utilizing computers databases and information technology systems for researching the answers to questions in a customer service help desk or public information capacity; or

3. A fouryear high school diploma or its educational equivalent and four years of satisfactory fulltime experience as described in 2 above; or

4. A satisfactory combination of education and experience. Satisfactory fulltime experience working for a New York City government agency responding to inquiries utilizing computers databases and information technology systems for researching the answers to questions in a customer service help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in 2 above. College credit may be substituted for the experience in a customer service help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in 2 above. However all candidates must possess a fouryear high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II candidates must have in addition to meeting the above Qualification Requirements one more year of the satisfactory fulltime experience described in 2 above.

To be eligible for assignment to Assignment Level III candidates must have in addition to meeting the Qualification Requirements for Assignment Level I two more years of the satisfactory fulltime experience described in 2 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime