College Aide - Tech Support
College Aide - Tech Support
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Job Description
DCASs mission is to make city government work for all New Yorkers. From managing New York Citys most iconic courthouses and municipal buildings to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful daytoday operations of the City of New York.
Our commitment to equity effectiveness and sustainability guides our work providing City agencies with the critical resources and support needed to succeed including:
Recruiting hiring and training City employees.
Managing 55 public buildings.
Acquiring selling and leasing City property.
Purchasing over $1 billion in goods and services for City agencies.
Overseeing the greenest municipal vehicle fleet in the country.
Leading the Citys efforts to reduce carbon emissions from government operations.
When you work at DCAS youre not just working for one agency but in service of them all. Its an opportunity to provide impactful support quality customer service and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.
The Bureau of Workforce Operations in Human Capital offers professional development and learning opportunities to all City employees at all agencies. The eLearning unit is responsible for providing admin support for the Citywide Learning Management System NYCityLearn technical support to clients/vendors of inperson and hybrid training and maintaining the technology used in the Citywide Training Center (CTC). The responsibilities for the tech support position are:
Configure prepare and maintain Windows PCs mobile devices and other devices using standardized procedures.
Troubleshoot and resolve technical issues related to PC hardware/software printers network configurations email/productivity suites (Microsoft Office) enduser operating systems and hardware/software installation among various user/server applications.
Provide Help Desk support for Citywide Training Center and NYCityLearn customers including troubleshooting issues for online learning participants uploading training rosters investigating and reconciling data issues and running custom reports and transcripts.
Assist to manage and maintain the digital training ecosystem for inperson classes held at the CTC including setup and takedown and taking inventory of iPad devices (for digital signin and signout and evaluations) that support daily training at the Citywide Training Center cameras and equipment that support hybrid training and digital signage.
Provide Technical Support for Live Webinars including signing on for the duration of webinars to support class participants with technical issues and to support DCAS L&D training administrators to take attendance.
Providing user testing for eLearning courses as well as learning management system processes.
Testing and assisting to prepare and write documentation for the NYCityLearn online wiki Knowledge Base.
Analyze develop and contribute different ways to improve service efficiency in the training center creating internal procedures to help improve and maintain the quality of service offered.
Support facilities management including maintenance and functionality managing equipment and supplies lifting and arranging furniture for class and event setups and escalating safety and security concerns.
Assist in adhoc initiatives in support of training service delivery.
Please go to or for current NYC employees and search for Job ID # 693116. No phone calls faxes or personal inquiries are permitted. Only those candidates under consideration will be contacted.
Qualifications :
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology computer science management information systems data processing or closely related field including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology computer science management information systems data processing or other area relevant to the information technology project(s) assigned including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than halftime in any week in which classes in which the student is enrolled are in session. Students may be employed fulltime during their vacation periods.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
