Service Desk Technician
Service Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The New York City Department of Youth & Community Development (DYCD) invests in a network of communitybased organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.
Monitor and Manage Service Now Help Desk tickets and Emails in a timely manner.
Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
Support and set up audio/visual equipment computers and Laptops in several conference rooms training rooms and Auditorium.
Assist with IMACs (Installs Moves Adds & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
Monitor Update and complete Service Now Service Desk Tickets submitted by the DYCD staff.
Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.
Qualifications :
1. A baccalaureate degree from an accredited college or university and two years of satisfactory fulltime experience in mainframe computer midrange computer LAN or WAN computer environments and or local desktop support; or
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory fulltime experience as described in 1 above; or
3. A fouryear high school diploma or its educational equivalent and four years of satisfactory fulltime experience as described in 1 above; or
4. Education and/or experience equivalent to 1 2 or 3 above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college or university for six months of experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and two years of satisfactory fulltime experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
