CENTER DIRECTOR
CENTER DIRECTOR
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1 Vacancy
Job Description
If you are hired provisionally in the title you must take and pass the Civil Service Exam when it becomes available to be eligible for continued employment.
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP child care eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.
Under the direction of the Deputy Regional Managers with great latitude for the exercise of independent action and initiative the Job Center Director is responsible for the overall administration and functioning of the FIA Job Center to assist public assistance recipients to achieve their highest level of selfreliance by providing a continuum of services including Public Assistance (PA) and food stamp benefits job search and other related services targeted to this population.
This position is interchangeable and is utilized in any FIA Job Center/Model Office location or specialized FIA Job Center/Model Office location which includes but is not limited to the Family Services Call Center Union Square Job Center Refugee Job Center and Residential Treatment Services Center.
The Family Independence Administration (FIA) is recruiting for one (1) Administrative Job Opportunity Specialist NM II to function as Job Center Director who will:
Direct the onsite management planning and monitoring of all activities that contribute to the timely
delivery of varied public assistance to eligible persons/families by ensuring that the expenditure of
public funds through the public assistance programs is in conformity with Federal and State laws
and all relevant Agency policies; ensures compliance with mandated signage being properly displayed.
Oversee the activities of the various program components of the Family Independence Administration
Job Centers/Model Offices which includes but is not limited to the Family Services Call Center Union
Square Job Center Refugee Job Center and Residential Treatment Services Center; the latter of which
are designed to facilitate service delivery to specialized populations in order to minimize wait time and
assist participants in achieving maximum selfsufficiency.
Direct the Job Centers efforts in implementing Welfare Reform which mandates that all ablebodied
recipients participate in appropriate workrelated activities that all barriers that prevent selfsufficiency
are overcome and that the Agencys goal to meet the Federal participation rate is met; maintain a direct
relationship with BackToWork employment vendors in an effort to assist participants obtain/retain
employment and become selfsufficient.
Direct Recertification activities in a timely manner and in compliance with all City State and Federal
mandates by assisting staff in providing services that are consistent with Agency standards while
upholding the dignity of the participants served and ensuring positive relationships are maintained with
community organizations and elected officials within the Centers geographical area.
Supervise and provide technical support and training to the Deputy Directors in the application function/
recertification functions of public assistance/food stamp grants; act as the principal representative and
spokesperson of the Job Center in meetings with the Mayors Office community groups City State and
Federal agencies; respond to service complaints in a timely and accurate manner.
Oversee the daily operation of the Job Center/Model Office which involves overall case management
functions that include screening referral provision of appropriate public assistance benefits advocacy
and coordination of all Human Resources Administration (HRA) and provider services.
Determine training needs of Job Center staff; oversee planning and development of comprehensive
training programs of staff development; monitor and evaluate training curriculum to ensure that agency
and program goals are met; monitor staffs attendance at training; assess the effectiveness of training;
manage all staff development initiatives.
Develop and monitor productivity enhancement protocols related to eligibility screening participation in
work related activities comprehensive data collection and case record coordination; analyze major
problems and prepares management reports recommending solutions/corrective actions to meet
Agency goals.
Direct and monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures
whether Job Center actions are successfully upheld by providing supervision and leadership to center
employees; work closely with supervisory staff to ensure that services are provided appropriately and
in a timely manner and ensure timely compliance with Fair Hearing decisions.
Manage the Centers performance goals and submit operating and performance reports in
accordance with prescribed assignments to the Regional Manager; direct development and preparation
of management reports that summarize highlight and analyze fluctuations in Center activities/
performance; recommend implement and monitor corrective actions where problems are discerned.
Coordinate the Centers JobStat presentations; hold monthly CenterStat meetings and utilize these
sessions to improve the Centers overall performance.
Hours/Shift:
8:30am 5:00pm
Qualifications :
Qualification Requirements
1. A baccalaureate degree from an accredited college or university plus four years of satisfactory fulltime experience performing work related to providing employment related services or economic support services to persons in need at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
2. A fouryear high school diploma or its educational equivalent and eight years of fulltime experience equivalent to 1 above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
3. Education and/or experience equivalent to 1 or 2 above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
