ICT Service Desk - E-Commerce
ICT Service Desk - E-Commerce
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service Desk Coordinator works closely with the business and is responsible for guaranteeing an adequate level of service to meet the required standards with the aim of understanding demand in detail and helping to improve the project. In this role they interact with the technical team in order to identify the most suitable solutions to contingent problems. The core responsibilities of the role refer to monitoring and providing services according to the standards agreed upon with the business
Qualifications :
1.02 evaluates the efficiency of external suppliers and internal interlocutors in terms of service SLA and resolution times
1.06 Evaluates and interprets the requirements and information provided by users in order to resolve the reported problems
1.07 Promotes the development of learning of Role through proactive team and digital activities aimed at innovation and improving the effectiveness/efficiency of ones Responsibilities
1.08 Promotes adopts and develops the use of digital technologies within ones function in relation to both the management of process that in relations with internal and external interlocutors involved in the business
1.09 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development understood as the interconnection of practices oriented towards the Care of the Environment Business Processes and Organizational Community
Additional Information :
Requires:
- Bachelor or Masters Degree bachelors with focus on processes
- Problem Solving
- Knowledge of Jira and Linux
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
