Account Executive
Account Executive
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Job Description
We are looking to hire an Account Executive to take ownership of some of our key Train Operating Company accounts. You will be the first stop for commercial matters for your clients and expected to take ultimate responsibility for ensuring the various rail retailing products services and bespoke development projects are delivered as agreed with the key customers. You will be working closely with a small but experienced team who will be able to guide and support you in the role delivering excellent service to the customers.
This role sits within Trainline Partner Solutions. (TPS) which is our B2B arm of the business providing industry leading rail and technology solutions to make the complex world of rail and ticketing simple.
The role will report into the Head of Commercial UK Carrier but will require regular interaction with both the General Manager and Vice President of Trainline Partner Solutions.
This role will be based out of our Head Office in Chancery Lane Central London with occasional external meetings and travel across the UK.
Key Responsibilities
- Take full day to day commercial ownership for several Train Operating Company accounts as the key interface between the clients and Trainline
- Hold ultimate responsibility for ensuring the service and product as defined is delivered to the customer working closely with Service Delivery Project Management Product and other teams
- Own effective relationships at all levels up to Csuite within the client business and Trainline to maintain client satisfaction and minimise senior escalations
- Manage escalations and BAU requests from the clients ensuring a mutually positive outcome
- Support the clients in gaining appropriate prioritisation for their projects within the Trainline Partner Solutions roadmap
- Drive interactions with the clients to demonstrate Trainline value instigate positive change and manage initiatives from concept to delivery
- Promote effective communication internally and externally to ensure smooth running of the client relationships
Qualifications :
- Extensive experience in customer facing commercial or other relevant roles
- Contract management or negotiation experience
- Mature demeanour able to work autonomously and make sound commercial decisions and recommendations
- Evidence of experience managing challenging client situations with the gravitas to operate at the most senior level within the client business
- Ability to navigate and build relationships at senior level and influence change within large complex relationships
- Prior evidence of managing complex multistakeholder relationships
- Highly organised with the ability to prioritise ruthlessly and remain calm with a busy workload
- Strong attention to detail; always striving to create zerodefect and client ready output
- Entrepreneurial mindset and creative problemsolving skills always looking for new ways to approach and resolve challenging situations
- Numerate with analytical skills and the ability to transform data into actionable insights
- Excellent verbal and written communication skills
- Thrives in in a fast moving high growth tech or commercial environment
- Enthusiastic energetic highly motivated and adaptable to change
Additional Information :
Enjoy fantastic perks like private healthcare & dental insurance a generous work from abroad policy 2for1 share purchase plans extra festive time off and excellent familyfriendly benefits.
We prioritise career growth with clear career paths transparent pay bands personal learning budgets and regular learning days. Jump on board and supercharge your career from day one!
Our values represent the things that matter most to us and what we live and breathe everyday in everything we do:
Think Big Were building the future of rail
Own It We focus on every customer partner and journey
Travel Together Were one team
Do Good We make a positive impact
Interested in finding out more about what its like to work at Trainline Why not check us out on LinkedIn Instagram and Glassdoor!
#LIJK1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
