Client Relations Executive
Client Relations Executive
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Job Description
What will you be doing
Were seeking a talented individual to join our Marketing team in London as Client Relations Executive.
The successful candidate will be responsible for providing exceptional customer service supporting clients with telephonebased queries.
As Client Relations Executive your responsibilities will include among others
- Investigate client queries and liaise with internal and external departments/providers to resolve issues
- Follow up outstanding queries
- Update clients with developments on their queries via email/letter/telephone
- Meet and exceed individual and team targets working as part of a strong team
- Generate quality business leads by spotting opportunities when dealing with clients and referring them to other areas of the business when appropriate
Regulatory Responsibilities
- Strict adherence to internal compliance procedures and T&C requirements
- Reporting of any suspicious transactions to the MLRO
- Undertaking training and competence as required by the business
Qualifications :
To be successful in this role you should
- Excellent written verbal and interpersonal skills
- Previous sales experiences is not essential but advantageous
- Proven ability to be both credible professionally and able to build long term relationships with colleagues and clients
- Demonstrable business acumen together with experience in developing and implementing business plans
- Ability to work at pace and deliver against established personal and team targets
- Ability and use initiative judgement and reasoning in order to propose solutions to problems
Professional Qualifications and Education
- A level education is essential university level education is desirable
Additional Information :
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues regardless of identity background or circumstance feel respected as individuals and feel that they can achieve their full potential and work in a safe supportive and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
