General Summary Of Duties:
Maintain the slot machines and other related equipment as directed. Make changes to equipment as requested by management.
Role and Responsibilities: (Includes but is not limited to the following)
- Install or move slot machines and other equipment on slot floor as requested by management.
- Change a slot machine from one type of game to another by replacing the machine glass reel strips and game program.
- Inspect slot machines and stands for deficiencies and take necessary corrective action as well as routine cleaning lubrication and adjustment.
- Restore a broken slot machine to working order using necessary equipment.
- Analyze the performance of slot machines using data from our central slot machine computer system.
- Generate drawings of slot floor layouts revenue analysis graphs charts schematics etc. using a PC with printer and plotter.
- Fillout slot machine forms for new machines changes and moves. Copy to auditing for computer entry and file same in machine file maintained in Slot Repair Shop.
- Generate computer prints of slot floor plans graphs of slot data and custom slot machine parts.
- Prepare documentation to enter slot machines in computer system.
- Respond to guest questions. Provide guest assistance direction and information as requested.
Qualifications :
Performance Requirements: (Knowledge skills and abilities)
- Must be 21 years of age.
- Ability to act independently and draw conclusions.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to install repair and/or modify microprocessors.
- Ability to generate slot floor layouts graphs and parts utilizing AutoCAD.
- Ability to read write speak and understand the English language in order to complete slot machine controls charts graphs schematics and communicate with guests and other employees.
- Answer the telephone and provide information as needed.
- Ability to read write speak and understand the English language to follow written and/or verbal instructions and job requests.
- Mathematical skills necessary to calculate circuit component values machine percentages and to analyze data.
- Ability to weld to fabricate/repair parts.
- Ability to organize/prioritize work meet deadlines work with minimal supervision and multiple interruptions.
- Sufficient manual dexterity of hand in order to use computer keyboard calculator general office equipment and multiline telephone.
- This position requires considerable physical activity on a continuous basis throughout the shift.
- Ability to operate forklift power drill electronic test equipment solder and to move and repair slot machines.
- Ability to access and input information using a moderately complex computer system.
- Check station before during and after shift for proper setup and cleanliness.
- Ability to read write speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
- Ability to read write speak and understand the English language to comprehend product labeling instructions to enable the safe applications of products and processes.
- Maintain inventory of supplies needed to perform job function.
- Knowledge of electronics/wiring to install repair and modify electronics.
- Social skills as demonstrated by the ability to deal with internal/external customers some of whom will require high levels of patience tact and diplomacy to diffuse anger collect accurate information and resolve problems and concerns.
- Social skills as demonstrated by the ability to listen and respond to employee and management inquiries/concerns using a positive clear speaking voice answering questions and/or offering assistance giving accurate information regarding plans policy or procedures within guidelines.
- Ability to read write speak and understand the English language clearly to ascertain and document important information to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management employees and guests in verbal/written form.
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat clean and wellgroomed appearance.
Typical physical / mental demands
- Ability to move and work throughout the Casino for the duration of the shift.
- Ability to walk/stand and work 90% of shift walking a maximum of 4 miles.
- Ability to remain alert throughout the duration of shift.
- Ability to work in unfavorable conditions which can occasionally be hot and noisy.
- Ability to grasp bend reach kneel lift and/or carry tools/supplies 150 lbs. max to install/repair slot machines.
- Ability to move slot machines utilizing a forklift.
- Ability to lift a maximum of 150 lbs. to a height of 2 feet on an intermittent basis.
- Ability to push/pull supplies/equipment weighing a maximum of 500 lbs. on a continuous basis.
Remote Work :
No
Employment Type :
Fulltime