Compliance Agent
Compliance Agent
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Job Description
The Compliance Agent performs essential internal audits of tasks related to the Timeshare Closing process and complaint handling resolution. The results of these audits are used to reasonably measure proficiency in meeting Westgates metric objectives.
Essential Duties and Responsibilities
- Assist in measuring the Closing Officer performance and adherence to regulation and company policies concerning the Timeshare closing process
- Identify report and maintain logs of compliance and noncompliance from Timeshare closing recordings
- Escalate items to the Compliance Officer as appropriate
- Audit account paperwork to ensure proper execution
- Communicate training points as may be identified in Timeshare closings from time to time to the Compliance Officer
- Participate in training events
- Research consumer/customer complaints
- Monitor and research Lexis Nexis reporting
- Perform Admin duties and other projects as assigned
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
- A High School Diploma or equivalent is required
- Must have Intermediate proficiency in MS Word and Excel
- Must possess excellent communication skills both oral and written
- Ability to effectively present information in oneonone and small group situations to customers clients and other employees of the organization
- Ability to travel to other resort locations as needed
- Timeshare Industry experience is preferred
- Bilingual Skills are a plus Spanish or Portuguese; reading writing and speaking
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
