Concierge Lead
Concierge Lead
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Salary Not Disclosed
1 Vacancy
Job Description
As the Lead Concierge you will deliver personalized services to our guests including planning itineraries making restaurant reservations and providing information on activities and events in Park City and the surrounding areas. Additionally the Lead Concierge is available to assist guests with any service requests to ensure their expectations are exceeded during their stay at Westgate Resort including checkin and operator duties.
- Coordinates transportation activities and dinner reservations for guests.
- Provides comprehensive information on local dining shopping attractions hiking and biking trails ski resorts and rentals national and state parks scenic drives and child/pet care services.
- Assists guests with special requests for various services.
- Facilitates communication between guests and the Front Office team prior to their arrival.
- Addresses guest concerns to ensure an exceptional experience escalating issues as necessary.
- Collaborates with the leadership team to enhance the overall operations of the Front Office department while upholding Westgates core values of Integrity Passion and Work Ethic.
- Performs additional duties as assigned by management.
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
- Familiarity with the local area including attractions restaurants and events is preferred but not mandatory.
- Previous experience in customer service or hospitality is essential.
- Proficient computer skills with a willingness to learn new reservation software and technology.
- Fast learner with strong attention to detail.
- Experience in a concierge role is advantageous.
- Friendly outgoing and approachable demeanor.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to stand for extended periods.
- Availability to work weekends and holidays as needed.
- Must be at least 18 years old and possess a valid drivers license.
- Westgate Resorts maintains a Smoke and TobaccoFree workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate except where prohibited by law.
- Candidates are required to pass a background check drug test and demonstrate eligibility to work in the United States.
Additional Information :
Why Westgate
- Discounted Ski pass benefit (while supplies last).
- FREE Ski & Snowboard and Mountain Bike equipment Rentals.
- FREE garage parking.
- Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.).
- $2.00 in meals in Team Member Breakroom.
- Comprehensive health benefits medical dental and vision.
- Paid Time Off (PTO) vacation sick and personal.
- Paid Holidays.
- 401K with generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Wellness Programs.
- Tuition Assistance.
- Employee Assistance Program (EAP).
- Advancement & development opportunities.
- Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
