Financial Counselor
Financial Counselor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patient Financial Counselor plays a critical role in ensuring patients understand and manage their financial obligations throughout their care journey. This position requires exceptional organizational skills attention to detail and the ability to provide compassionate guidance to patients regarding their financial responsibilities. The ideal candidate will collaborate closely with admissions billing and clinical teams to support accurate financial planning documentation and resolution of payment concerns.
Key Responsibilities
- Financial Consultation:
- Educate patients on their financial obligations including coinsurance deductibles and fees related to various care levels (RTC PHP IOP Continuing Care Aftercare).
- Review verification of benefits (VOB) and patient responsibilities addressing inquiries regarding billing stepdown services and other fees.
- Payment Coordination:
- Track and manage recurring patient payments issuing invoices and receipts for each transaction.
- Maintain a detailed calendar of payment schedules ensuring timely followup on outstanding balances coinsurance and authorized services.
- Conduct followups on declined transactions and collaborate with patients to resolve payment issues.
- Documentation and Reporting:
- Prepare and process financial paperwork for new admissions and ongoing care programs.
- Scan upload and maintain accurate financial records in KIPU/EHR systems.
- Provide financial documentation to thirdparty vendors such as pharmacies or other service providers.
- Team Collaboration:
- Communicate with the billing department and internal teams to resolve ongoing billing issues and ensure accounts are updated.
- Keep internal metrics and patient financial data current in Salesforce KIPU and other designated systems.
- Compliance and Support:
- Ensure compliance with financial policies and procedures.
- Support patients with financial inquiries offering clear explanations and appropriate options for payment plans or adjustments.
- Perform other related duties as assigned within the scope of the role.
Qualifications :
- Education: High school diploma or equivalent required; associate or bachelors degree in finance healthcare administration or a related field preferred.
- Experience: Minimum of 12 years of experience in healthcare finance billing or a similar patientfacing financial role.
- Skills:
- Strong interpersonal and communication skills with a patientcentered approach.
- Proficiency in financial systems and software such as KIPU Salesforce or similar tools.
- Detailoriented with the ability to manage multiple tasks and deadlines effectively.
- Knowledge: Familiarity with insurance verification benefits coordination and medical billing practices is highly desirable.
Not sure if you meet all the qualifications Apply anyway! To provide truly innovative care we need to have a diverse team around us. Thats why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above wed be happy to consider your application.
Additional Information :
We are proud to be an EEO employer M/F/D/V. We maintain a drugfree workplace and perform preemployment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin.
For more information about our company benefits please visit us at discoverybehavioralhealth.com/careers/
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
