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You will be updated with latest job alerts via emailYour Responsibilities and Impact as a Customer Support Representative Will Be:
Answering and supporting queries via tools phone chat and email maintaining daily contact with users from around the globe.
Resolving IT issues encountered during office work.
Documenting and logging calls in the ticketing tool.
Delegating unresolved issues to the appropriate teams.
Maintaining and improving customer satisfaction levels.
Collaborating with team members and different departments
Qualifications :
Skills Qualifications and Interests You Need to Succeed in This Role:
Native or fluent in Dutch and German with advanced English.
Interest in learning about IT.
Positive cando attitude with a problemsolving mindset.
Logical thinker with a passion for helping others resolve issues.
Strong communication skills and a customerfocused mindset.
Team player with punctuality and respect for schedules.
Additional Information :
Whats in It for You
Remote work 80% of the time Only 4 days/month onsite.
Fulltime contract (39 hours/week) or parttime contract (35 hours/week).
Schedule: MondayFriday 08:0018:00.
Annual salary of 20535 gross/year plus:
Meal vouchers (100 net/month) after 3 months.
Private health insurance (Sanitas) after 6 months.
Access to VIP District benefits: gym discounts restaurants car wash etc.
Free online language classes (GER FRE ENG).
Career development and leadership program opportunities.
Fast recruitment process and fully paid training.
An international environment
Your Future Company
Our client is Europes leading independent provider of IT consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe South Africa Asia and the Americas offering support in more than 30 languages. For their office in the center of Barcelona they are looking for new employees to reinforce their IT Helpdesk team which works on an exciting project for a major aviation company.
Join us in Barcelona and make a difference in a global company that values growth collaboration and innovation!
Remote Work :
No
Employment Type :
Fulltime
Full-time