Customer Success Analyst
Customer Success Analyst
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Job Description
Job Description
Shift timings 5.30 pm to 2.30 am
Work mode Work from office (Hyderabad location)
Responsibilities
- Proactively work with our Renewals Managers to renew customers software maintenance agreements and subscriptions.
- Create renewal offers/quotes based on contract information customer usage and company direction.
- Deliver renewal offers/quotes on time to appropriate customer contacts.
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Process renewal orders.
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success Support and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Competencies
- To perform the job successfully an individual should demonstrate the following competencies:
- Drive & Discipline ability to focus and work hard to achieve the right results.
- Customer Focus Enthusiastic about making clients successful.
- Integrity high ethical standards and doing the right thing even when others arent looking.
- Mental agility a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detailorientation be thorough and consistently deliver highquality work.
- Proactively work with our Renewals Managers to renew customers software maintenance agreements and subscriptions
- Create renewal offers/quotes based on contract information customer usage and company direction
- Deliver renewal offers/quotes on time to appropriate customer contacts
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Process renewal orders
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success Support and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Qualifications :
Qualifications
Qualifications
2 to 4 years experience in Renewals Management or Account Management in the software industry
- Knowledge of CRM systems preferably Salesforce: The Customer Company
- Knowledge and experience reviewing and comprehending contract terms preferably in software.
- Ability to work in a fastpaced environment.
- Ability to work crossfunctionally with other departments and team members.
- Comfortable in a highly autonomous role with strong organizational skills
- Knowledge of CPQ SalesLoft NetSuite and other related tools a plus
- Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
- Excellent interpersonal and written and oral communication skills.
- Preferred qualifications:
- Salesforce: The Customer Company or any CRM experience
- Experience working for a software company in the renewals or customer success department.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware where permitted by country state/province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
