Level 1 Support Engineer
Level 1 Support Engineer
Posted on :
31-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This is a remote position.
Job Location: Pakistan (Remote)
Job timings: Mon Fri 8 AM 5 PM US PST
Job Summary:
CloudPSO is seeking a customercentric Level 1 Help Desk Technician to join our dynamic IT support team. In this role you will be the first line of support for CloudPSO clients providing timely and effective resolutions for technical issues. This position is ideal for techsavvy individuals with strong troubleshooting skills a passion for delivering exceptional customer service and a desire to grow in the IT and cloud computing space.
Job timings: Mon Fri 8 AM 5 PM US PST
Job Summary:
CloudPSO is seeking a customercentric Level 1 Help Desk Technician to join our dynamic IT support team. In this role you will be the first line of support for CloudPSO clients providing timely and effective resolutions for technical issues. This position is ideal for techsavvy individuals with strong troubleshooting skills a passion for delivering exceptional customer service and a desire to grow in the IT and cloud computing space.
Key Responsibilities:
- Respond to IT support requests from CloudPSO s clients via phone email or chat.
- Diagnose and resolve basic hardware software and network issues.
- Escalate complex issues to higherlevel support teams ensuring timely followup.
- Assist with user account management including onboarding password resets and permissions.
- Maintain accurate and detailed documentation in CloudPSO s ticketing system.
- Provide clear and concise instructions to nontechnical users to resolve issues.
- Support deployment and configuration of desktops laptops and mobile devices for clients.
- Contribute to knowledge base articles for common issues and solutions.
Requirements
Education:
- Bachelor s degree in Computer Science Computer Engineering Cloud Computing or related fields.
- Experience:
- Over 3 years of experience in an IT support or customer service role.
Technical Proficiency:
- Windows and MacOS operating systems.
- Office productivity suites (e.g. Microsoft 365 Google Workspace).
- Networking basics (IP configurations VPN setups).
- Remote desktop tools (e.g. TeamViewer AnyDesk).
- For Managed Services RMM PSA SIEM EDR Helpdesk Support Patch Management collaboration & documentation
- Excellent interpersonal and communication skills.
- Ability to troubleshoot and prioritize effectively under pressure.
Preferred Qualifications:
- Industry certifications (e.g. CompTIA A ITIL Foundation Azure Fundamentals).
- Familiarity with CloudPSO s core services including cloud management remote monitoring and patch management.
- Experience with ticketing systems like Zendesk or ServiceNow.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and innovative work environment.
- Chance to work on cuttingedge cloud projects.
- Supportive and inclusive company culture.
- Company Gadgets
- Medical insurance
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
