Field Operations Intern
Field Operations Intern
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Salary Not Disclosed
1 Vacancy
Job Description
Pilot Companys Operations Summer Internship Program is a paid 10week fulltime program over the summer offering handson experience in management sales and store operations while delivering meaningful guest experiences. Our operations internship program is designed to provide you with a comprehensive learning experience by gaining practical business and retail working experience in one of our Travel Centers. This internship is an interactive and challenging experience for students who are ready to learn and grow personally and professionally.
Our intern experience provides professionallevel learning in the following ways:
1. Partner with the Travel Center General Managers (TCGM) to maintain service and company standards to include managing busy shifts to ensure guest satisfaction and team member efficiency
2. Learn the fundamentals of our Travel Centers and some essential attributes of each role:
Safety physical safety and food safety
Retail suggestive ordering basics for retail sales specialist role
Food digital food ordering process coffee host deli expeditor role
Team understanding our first five program realistic job previews
Guest embrace our smile greet and thank culture shift readiness
Financials understanding key dashboards and metrics to run a profitable travel center
3. Learn Guest Survey process core objectives and standards
4. Complete cash handling training assist with processing transactions for our guests
5. Conduct & assist with weekly scheduling
6. Complete end of day reports and other administrative duties
7. Use suggested selling methods to promote and sell products
8. Ensure quality service is delivered to every guest
9. Maintain an organized and clean work area
10. Ensure store conditions meet company standards of cleanliness safety and instock conditions
11. Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
12. Ensure all activities are in compliance with rules regulations policies and procedures Complete other duties as assigned
Pay Rates Starting between: $13.15 $21.00 / hour
Qualifications :
The intern program experience is offered for current college and university students.
High school diploma or equivalent certificate required
Minimum two years completion of bachelors degree preferred (rising junior or senior year students)
Actively pursuing degree in field related to prospective position required
Demonstrates strong leadership as well as the ability to work as part of a team
Ability to organize and prioritize to meet goals and initiatives
Possesses conflict resolution and problemsolving skills
Ability to multitask and balance multiple priorities
Excellent communication skills with exceptional ability to provide and receive feedback
Creates a sense of energy and excitement so that Team Members enjoy working on their team
Strong situational flexibility and adaptation skills to accommodate various job conditions expectations and personalities
Demonstrates initiative and a high work ethic
Flexibility with schedule available to work any time 24/7/365
Travel required up to 40%
Able to lift up to 30 pounds
Stand and walk for the duration of assigned shift
Stoop bend twist and reach
Work around high and low temperature equipment (i.e. ovens freezers)
Exposure to gasoline diesel propane and cleaning chemical fumes
Exposure to various weather conditions and temperatures
Climbing ladders
Slip trip and fall hazards
Additional Information :
- Fuel Discount
- Nationwide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
