US Chat Process- ONLY PERSON WITH DISABILITY
US Chat Process- ONLY PERSON WITH DISABILITY
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns and to provide accurate and timely information about products and services pricing and promotions.
- Proactively seeking opportunities to upsell and crosssell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries issues and sales in the companys CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the companys products and services as well as industry trends and best practices.
Requirements:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role preferably in a chat or online environment.
- Ability to multitask prioritize and manage time effectively.
- Strong problemsolving skills and the ability to think on your feet.
- Comfortable working in a fastpaced environment.
- Flexibility to work in rotational shifts including evenings weekends and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Qualifications :
- High school diploma or equivalent required.
- Bachelors degree in any field is preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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