Parts Coordinators
Parts Coordinators
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1 Vacancy
Job Description
Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop worldleading technologies that inspire progress in vital areas including energy food water and shipping. As we push forward the innovative open spirit that fuels our 140yearold startup culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.
About the job
The Logistics Parts Coordinator provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently this is a hybridmodel opportunity located in Fresno CA. As a part of the team you will:
- Answer phone and provide assistance to the customers in the form of quotations order processing technical information and problemsolving.
- Provide backup support for the customer service website by responding to customer inquiries.
- Ensure accuracy by determining part numbers through the use of manuals drawings & help desk.
- On a rotating basis provide 24hour emergency oncall service to customers and field service techs.
- Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet order entry system and PC software.
- Address complaints resulting from customer error or that of other external or internal sources.
- Authorize customer return of parts not needed or parts shipped in error.
- Assist AP/AR in processing credits for part returns providing proof of delivery to ensure proper payment of invoices and receiving POs so vendors can be paid.
- Provide followup on backlog to ensure the invoicing is accomplished in a timely manner.
- Customer Service Mailbox Triage Provide disputes resolution and triage.
- Followup on quotes with both internal and external customers.
What you know
High school diploma
Two (2) years experience in a customer service role
Excellent interpersonal communication and organizational skills
Strong desire to provide quality service with a team approach to achieve customer satisfaction
Willingness and ability to be on 24hour call on a periodic basis
Strong PC skills in word processing spreadsheet and database software
We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.
Whats in it for you
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavals future success. Our benefitseligible associates enjoy healthcare dental and vision plans a robust wellness program generous 401(k) paid holidays paid time off benefits and more. At Alfa Laval we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job background skills and experience to get it right. The base salary for this role is typically $43000 $53000.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. EEO/Vet/Disabled Employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
