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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Service DeskITSC
Category: Information Technology (2854)
Description: Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web or emailsubmitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation. Promptly categorizes generates routes and escalates when necessary customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation modification and deletion responsibilities.
Requirements: TS/SCI
Position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook Word and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required but is a plus
Location: Fort George G Meade MD
Minimum Experience (yrs): 05
Required Education: Associates Degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
