Front office Supervisor - SO Sotogrande
Front office Supervisor - SO Sotogrande
Posted on :
05-12-2024
Employer Active
1 Vacancy
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Job Description
- The Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
- To supervise the Front Office operations including the Reception Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
- To daily implement and control the check lists
- To ensure a proper handover between the shifts.
- To up sell Rooms Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the competitors offerings and rates.
- To liaise closely with the Sales and Reservations on rate management
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- Takes responsibility for anticipating and meeting customer needs
Qualifications :
- Diploma or degree in vocational hospitality or Room Division
- 2 to 5 years experience depending on education and career background
- Competent user of desktop applications and hotel applications
- Languages: Fluent in English and Spanish
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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