Guest Experience Managers

Job Description: Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga running training and other athletic pursuits. Setting the bar in technical fabrics and functional design we create transformational products and experiences that support people in moving growing connecting and being well. We owe our success to our innovative product emphasis on stores commitment to our people and the incredible connections we make in every community were in. As a company we focus on creating positive change to build a healthier thriving future. In particular that includes creating an equitable inclusive and growthfocused environment for our people.

Job Summary

The Assistant Manager Guest Experience role is an essential part of the store leadership team ensuring our team members and guests (i.e. customers) receive a quality experience in our stores every day. Assistant Managers Guest Experience are responsible for leading from the floor to build manage and develop team members. Assistant Managers Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result they ensure their team delivers an outstanding guest experience in line with company values and directives.

Core Responsibilities of the Job

Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive productive and fun experience for all team members.
Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
Implement the Store Managers People vision for the store and cascade to team members.
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences backgrounds and skill sets to drive key results and performance.
Support ongoing learning and development of team members consistently and equitably by providing direct feedback coaching mentoring and continuous development checkins.
Lead performance management activities including direct feedback and continuous checkins facilitating team acknowledgment and rewards managing performance documentation and addressing performance concerns.
Address employee concerns or issues including knowing when to partner with internal support to take appropriate action.

Guest Experience and Community
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
Provide retail floor leadership to team members including making inthemoment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
Resolve guest feedback and address emergent issues including guest escalations and urgent requests helping to make it right for guests.

Operations Product and Strategy
Partner with other managers to review business data and metrics (e.g. profit and loss P&L statement) to inform planning processes (e.g. quarterly business review sales planning and hiring strategy).
Maintain strategic product presentation/visual merchandising by ensuring product recovery restock (e.g. pant wall size store) destock or minor visual merchandizing changes are accomplished.
Open and close the store in accordance with the opening and closing procedures.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies procedures and laws or regulations.

Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours.

People Management Leadership role directly responsible for subset of store employees as delegated by Store Manager

What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity: Behaves in an honest fair and ethical manner
Leadership: Is able and desires to lead and inspire others; motivates empowers develops and directs people as they work
Guest Experience: Actively creates an inclusive highcaliber experience and connection for every guest through team members
Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective timely decisions
Strategic Thinking: Sets strategies that are aligned to the vision and values of the company to achieve goals/vision/further the mission; considers the big picture implications of decisions
Change Management Leadership: Leads others through change processes and uncertainty
Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Job Requirements

Eligibility
Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability
Work occurs on a variable schedule which could include early mornings mornings afternoons evenings late nights or overnights as well as weekends and holidays

Experience
1 year people management experience
1 year leadership experience including experience managing business operations and administration and managing projects or processes

Job Assets (i.e. nice to have; not required)
Education: High school diploma GED or equivalent
Education: Bachelors degree or equivalent
Experience: 1 year retail or sales specific management experience
Experience: 1 year recruiting hiring or training employees

Work Context (e.g. environment interactions physical)
Work occurs in an environment with bright lights and loud music
Work is accomplished as part of a team and also independently
Work may involve managing conflict or mediating problems between others or deescalating guest issues
Work involves reaching out to meet and build relationships with strangers/new people and to strengthen existing community partnerships
Work is sometimes conducted on a computer or other technical devices including to meet with others virtually
Work involves moving through a store for most of a shift to help guests and accomplish work but can also involve sitting for extended periods of time (i.e. more than 1 hour)
Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)

Compensation & Benefits Package

lululemons compensation offerings are grounded in a payforperformance philosophy that recognizes exceptional team performance. The base pay range for this position is from $22.30 $30.17/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on jobrelated knowledge skills experience and internal equity. This position has a target bonus of an additional 25% subject to certain requirements and the Companys discretion bringing the total target compensation range between $27.88 $37.71/hour.

At lululemon investing in our people is a top priority. We believe that when life works work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication other components of our total rewards offerings include support of career development wellbeing and personal growth: Extended health and dental benefits and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood topup Extensive catalog of development course offerings People networks mentorship programs and leadership series (to name a few).

Note: The incentive programs benefits and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs benefits and perks in whole or in part at any time without advance notice.

Remote Work :

No

Employment Type :

Fulltime