Global Collections Analyst - Servicing 500 pm - 200 am IST Shift - Bangalore India
Global Collections Analyst - Servicing 500 pm - 200 am IST Shift - Bangalore India
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Job Description
THE ROLE
As a Collections Specialist you will be the first point of contact and voice of the company to interact with delinquent borrowers. You will help in growing and nurturing customer relationships on every interaction that results in measurable customer value while finding resolutions for their loan and payment related concerns. Your focus will be to deliver a superior servicing experience for each and every interaction with our borrowers. This includes but is not limited to:
- Initiating outbound phone calls and email correspondence for delinquent borrowers and ensuring low delinquencies by timely and effective collections.
- Integrating problem solving and negotiation skills to establish successful resolution of customer and account related issues
- Curing delinquent accounts by working with the borrower to bring payments up to schedule.
- Identifying the opportunity areas for increasing collection efficiency and proactively communicate with stakeholders
- Understanding our product line and explaining all features to borrowers including loan terminology and payment logistics
- Creatively utilizing resources to generate contact with delinquent borrowers
- Analyzing any trends that come up during handling delinquent accounts and communicating the same to improve overall team performance
THE QUALIFICATIONS
- Bachelors degree in business finance or any related field.
- Minimum 2 years customercentric experience within a hightouch fastpaced environment focused on servicing and repayment of financial products
- Prior collections work experience within financial services and/or higher education industries will be a distinct advantagethough an understanding of financial services functions is a MUST
- Strong interpersonal communication and listening skills and comfortable connecting with customers via phone email and chat
- Excellent negotiation skills with proven ability to apply critical thinking to complicated problems for timely and effective resolution.
- Ideally possessing a background incorporating investigative research
- Empathetic collaborative and possesses high level of accountability
- Ability to work in a highstress environment; managing stress professionally and without disruption to the operation employees or customers
A passion for financial inclusion and access to higher education is a must as well as comfort working with a global team across multiple time zones and locations!
In addition you should be comfortable working in a fast growth environment meaning a small agile team fastevolving roles and responsibilities variable workload tight deadlines a high degree of autonomy and 8020 everything.
Qualifications :
Bachelors degree in business finance or any related field.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
