Service Delivery Manager
Service Delivery Manager
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Job Description
As IT services must serve the business needs which means they require the oversight and delivery IT services managers can provide. Fluent communication with stakeholders to ensure alignment on business objectives as well as fluency in tools like ServiceNow 4Me or BMC Remedy will support the role. Our experts are familiar with frameworks like ITIL ensuring service quality incident management and process optimisation. The roles key responsibilities include the effective management of service desks and the implementation of continuous improvement strategies. IT Services management is about using problem solving skills to maintain high standards so the IT Services are never out of step with the business goals.
Youll be familiar with .NET by Microsoft. This opensource crossplatform framework (compatible with macOS Windows and Linux) supports various programming languages including the everpopular C#. Thanks to its highperformance runtime consistent programming model and extensive library of precoded solutions .NET enables us to incorporate performance security reliability and productivity into our solutions.
As the primary point of contact and lead in the service team exceptional customer experiences are what Delivery/Service Managers are positioned to provide. Youll anticipate client needs through proactive communication and watch over the delivery process using your skills in efficient resource management resolving any issues as they happen. Client satisfaction is crucial so youll make sure our IT services align with their needs driving digital transformation alongside customer satisfaction to exceed expectations.
Qualifications :
Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application! You have knowledge and experience of the following:
- Project and/or service management within an IT environment
- Technical insight to lead development teams working in .NET
- Setting up application life cycle management
- Presales and sales activities
- People management and strong communication skills
- Education: Bachelors degree in computer science or a relevant equivalent
- Languages: English and Dutch or French
What we can offer you
As a member of one of Europes largest digital solutions providers youll benefit from extensive career development opportunities both local and international. At the Sopra Steria Academy youll be part of a dynamic network of 56000 professionals at all stages of their careers. With a wide array of offices to explore you can find your ideal location and take the next step in your career.
Youll become a part of a major Tech player in Europe recognised for its consulting digital services and software development. On top of that youll join a team that is called Design & Develop. Our team thrives on genuine connections flexibility and continuous learning through training ensuring we deliver innovative solutions that help clients embrace digital transformation. Specializing in Application Lifecycle Management Application Modernization and Digital Experience Management we apply AI Cloud and Security principles to craft tailored solutions across .NET Java and Digital platforms.
Additional Information :
Our employees are known for making bold choices and delivering results. Work among highlevel professionals at the forefront of corporate software solutions and innovation at Europes Leading Digital Service Provider. We offer a generous employee benefits package that includes:
- A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more.
- Continuous learning opportunities through the Sopra Steria Academy to support your career development.
- The opportunity to connect with fellow Sopra Steria colleagues at various team events.
People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers. Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application!
Want to know what happens next
The recruitment process typically begins with the first step where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step where candidates undergo more indepth evaluations including technical assessments and an interview with the capacity manager to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally in the final step the candidate receives a formal job offer.
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
