Stage - Customer Success Intern - SBS - Paris

About SBS Digital Lending

With the agility of a fintech and support of the group SBS designs tech solutions for financial institutions worldwide to provide services accessible to each of us everywhere anytime. As a leading financial technology company our mission is to contribute to a better financial world. For more than 20 years we have strived to support financial institutions digital transformation leveraging our inherited domain expertise and the latest technologies.

Key figures

• 1500 financial institutions run our platform
• 420 mn annual revenue in 2020

In 2024 SBS creates its Digital Lending business unit with the vision to allow borrowers to benefit from a seamless financing experience via the deployment of a cost effective SaaS endtoend lending solution for financial institutions.

Joining SBS Digital Lending is taking part in an entrepreneurial journey whilst joining a solid group. It is the occasion to instil an agile and dynamic mindset whilst leveraging years of experience in the SaaS and financing markets.

Customer Success Management

We are looking for a talented Customer Success intern to join our dynamic team at SBS Digital Lending. The ideal candidate should have a passion for creating seamless experience on our financial technology solutions. As a Customer Success Intern you will play a critical role in shaping the future of our lending products ensuring they meet the needs of our users and drive business value.

Missions

• Support the customers needing help bringing them solutions to their questions
• Help defining and setting up the best processes and tools to ensure customers onboarding and success with our products through active communication
• Contribute to build a great documentation for our products making it easy for users to find their answers
• Build reportings to keep track of users KPIs SLAs billing with a BI tool
• Collaborate with the Tech & Product teams to improve the product based on user feedbacks to help our clients implementing their solutions using our APIs
• Tracking and improvement of the customer NPS activation retention

Qualifications :

Requirements

• Experience: Business or Engineering School looking for a 6months internship
• Skills: Understanding of UX / UI principles and puts User at the heart of the solution.
• Communication: Excellent communication and presentation skills with the ability to articulate design concepts and decisions to stakeholders.
• Language: English B2 level
• ProblemSolving: Strong analytical and problemsolving skills with a usercentered approach.
• Team Player: Ability to work effectively in a collaborative open to feedback and improvements.

What you will learn with us

• Continuous Learning: Benefit from opportunities of continuous learning and professional development
• InnovationDriven Culture: Work in a tech and datadriven startup environment within a large established group.
• Impact: Contribute to the digital transformation of the financial sector creating solutions that benefit SMEs and private individuals.
• Agile Environment: Engage in a dynamic and agile work environment with opportunities to influence product direction and strategy.
• Supportive Culture: Join a supportive culture that values collaboration open communication and a shared vision for success.

Informations supplmentaires :

Les avantages nous rejoindre :

• Un accord tltravail pour tltravailler jusqu 2 jours par semaine selon vos missions.
• Un package avantages intressants : une mutuelle un CSE des titres restaurants un accord dintressement des primes vacances et cooptation. 

Employeur inclusif et engag notre socit uvre chaque jour pour lutter contre toute forme de discrimination et favoriser un environnement de travail respectueux. Cest pourquoi attachs la mixit et la diversit nous encourageons toutes les candidatures et tous les profils.