Technical Support Advisor with German
Technical Support Advisor with German
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
In Collaboration we are excited to partner with a renowned multinational technology BPO company in hiring a Germanspeaking Technical Support Advisor in Barcelona. If youre passionate about IT enjoy problemsolving and are motivated to help users succeed this role in sunny Barcelona might be the perfect next step in your career!
Position: Technical Support Advisor
Location: Barcelona Spain (Onsite)
Employment Type: Fulltime
What Youll Do:
- Deliver 1stLevel IT Support: Provide exceptional support to client employees via phone email chat or selfservice portal ensuring their systems run smoothly.
- Resolve Technical Issues: Troubleshoot user systems and peripherals diagnosing problems with both software and hardware via phone and remote access.
- Monitor & Manage Requests: Use the clients ITSM system to categorize prioritize and track IT issues and requests ensuring efficient resolution.
- Knowledge Utilization: Access internal knowledge databases to quickly find solutions and improve the firstcontact resolution rate.
- Collaborate for Success: Work closely with the clients 2ndlevel support teams and external service providers to ensure issues are escalated and resolved as needed.
What You Bring:
- Language Skills: Proficient to bilingual level of German with advanced English skills.
- IT Support Experience: Previous 1st or 2nd level IT support experience ideally within a large corporate environment.
- Technical Knowledge: Familiarity with Windows 10 Office 365 MS Teams and general troubleshooting of hardware and software.
- Analytical Skills: Ability to approach complex issues logically and analytically.
- ITSM Experience: Handson experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus.
- Customer Orientation: Strong sense of responsibility and customer service with a commitment to supporting user needs effectively.
- Global Team Player: High motivation to work and develop within a collaborative global team environment.
Whats in It for You:
- Competitive Salary: Based on your skills experience and performance.
- Comprehensive Training: Paid training to get you fully prepared for the role and familiar with the company.
- Career Growth: Access to career development programs specialized courses and language classes.
- Vibrant Workplace: Join a dynamic and creative team in a positive friendly atmosphere.
- Supportive Environment: Tools resources and mentorship to reach your full potential.
- Flexible Schedule: Work Monday to Sunday 09:00 18:00 (39 hours per week).
- Prime Location: Work in the heart of Barcelona surrounded by culture beaches and endless opportunities.
Ready to advance your career in a supportive innovative environment while enjoying all that Barcelona has to offer Apply now to join a team that values your skills and growth! #TechnicalSupportAdvisor #GermanSpeaking #Barcelona
Employment Type
Full Time
