Real Time Analyst
Real Time Analyst
Posted on :
31-12-2024
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Real Time Analyst for their teams in Riga.
Position: Real Time Analyst
Location: Riga Latvia
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Use strong analytical skills to decipher data effectively
- Maintain accurate records safeguarding the integrity of data
- Grasp operational processes to enhance reporting and analysis with smart insights
- Skillfully manage realtime queues adjusting skills as needed
- Foster team communication for effective staff coordination across different locations
- Ensure a pleasant and productive workplace atmosphere by overseeing floor discipline
- Consistently meet realtime adherence and Service Level Agreement (SLA) targets
- Provide timely and precise realtime reports supporting informed decisions
- Cultivate positive relationships with internal and external clients through professional and prompt interactions
REQUIREMENTS:
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication
- Strong analytical experience with excellent Excel skills
- Openness to change with strong multitasking skills to meet departmental needs
- Ability to manage queues in realtime and adapt skills to achieve service goals
- Capable of making swift and accurate decisions to support service objectives
- Proficient in generating various reports and adhoc reports promptly from data
- Ability to perform highlevel data analysis to derive meaningful insights
- Strong knowledge of MS Excel and other Office applications for efficient data management
- Excellent communication abilities to convey information clearly within the team and to stakeholders
- Understanding of Avaya CMS for effective system operation
- Capacity for strategic alignment with business opportunities and growth objectives
- Willingness to work different shifts including weekends as per operational needs
- Ability to remain composed under pressure with a proactive approach
- Familiarity with scheduling basics to contribute effectively to departmental processes
OFFER:
- Comprehensive medical coverage
- Relocation support available flight and accomodations
- Access to 5000 free courses practice tools and certifications focusing on advanced technologies
- Attractive salary and allowances based on role and experience
- 4 weeks of paid vacation annually
- Enjoy a dynamic supportive work environment with regular celebrations wellness activities and strong team camaraderie
Employment Type
Full Time
Key Skills
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