Conversational AI Product Owner Hybrid Working Model in Barcelona
Conversational AI Product Owner Hybrid Working Model in Barcelona
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Job Description
Your career starts now
We are renowned European world leader in consulting digital services and software development with 56.000 employees in almost 30 countries and more than 4.000 employees in Spain.
We focus on people; their growth and their professional development is what makes us grow and improve constantly.
We are passionate about the digital world and just like you we are looking for the greatest adventures. We want your day to day to be your source of inspiration. We want you to learn to have fun to grow and most importantly to enjoy to the fullest.
If you want to be a part of a Great Place to work company ...just keep reading!
As a Conversational AI Manager you will be responsible for managing the customer relationship and overseeing ITILbased process management for worldclass AI Conversational System solutions within the company. S/he possesses extensive crossdomain knowledge of AIdriven technologies and business processes related to conversational interfaces.
S/he will map and document the impact of new requirements on existing and future AI services. S/he will work closely with customer business analysts AI system developers project service managers thirdparty providers and senior management to ensure the successful implementation of desired AIdriven business services.
Responsibilities/Tasks:
Lead a team of up to 3 people in managing Service Management priorities defining quarterly priorities and overseeing their delivery.
Drive strategically selected topics such as customer revenue planning and customer targeting to support business growth.
Shape the strategic business roadmap for the implementation of Conversational AI solutions.
Actively participate in the full IT process by providing and developing costeffective IT services that contribute to the companys service portfolio.
Participate in the definition of key indicators and relevant parameters of the service including costs quality capacity business continuity and IT security.
Coordinate standard solutions and customer needs managing both human and technical resources effectively.
Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
Engage and maintain strong relationships with customers clients and suppliers to ensure smooth collaboration.
Collaborate closely with project management and technical teams to meet client needs ensuring the delivery of highquality and efficient solutions.
Qualifications :
- Background:
Senior to Principal Consultant with experience to steer up to 3 people and still drive operatively selected topics
Background as Management Consultant with Business & IT focus (no developer but rather business background working in IT environment)
Ideally experience in IT Service Management (e.g. ITIL) and/or IT Project Management
Selforganized and structured person capable to think strategically
Focus:
Steering group of up to 3 people on Service Management priorities
Defining service management quarterly priorities and managing its delivery
Driving diligently selected strategic topics e.g. customer revenue planning customer targeting
Shaping strategic business roadmap for Conversational AI
Credentials & Experience
Experience in working with international teams in a multicultural environment
Experience in complex technical solutions
Minimum of 5 years experience as Project Manager
Languages
English (fluent)
German and Spanish is a plus
Additional Information :
What do we have for you
- Full time permanent contract
- 23 days annual leave
- Continuous training: technical and transversal skills and languages. We provide access to several certifications and accreditations and learning programs with our main technological partners online platforms and more.
- Life and accident insurance.
- Flexible benefits program (health insurance meal vouchers childcare vouchers mobility and training)
- Privilige Club access where you will find deals for several brands.
- Detailed and personalized onboarding. Well be with you in every step of the way so you can feel #soprano from the very beginning.
- Recreational spaces in our offices because work and fun go hand in hand.
- Companionship and great working environment because we know how important the power of togetherness is.
And most importantly youll have the opportunity to develop your professional career with us. Together well create an individualized career development plan. Well establish goals and well make sure we achieve them together. Your priorities will be ours.
Your voice will be heard! Join us and be part of something bigger!
The world is how we shape it
Adquirimos el compromiso de respetar la diversidad creando un ambiente de trabajo inclusivo y aplicando polticas que favorezcan la inclusin y promuevan el respeto social y cultural en cuestiones de gnero edad funcional orientacin sexual y religin con igualdad de oportunidades.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
