Laboratory Customer Relations Project Manager - Eurofins Built Environment Testing - Burlingame CA

Customer Relations / Project Managers are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken knowledgeable responsive and proactive in communicating with clients to provide total client satisfaction.

Essential Duties and Responsibilities:

• Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
• Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team
• Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
• Responsible for maintaining clients accounts with uptodate account preference information.
• Work closely with Laboratory Support to ensure proper receipt and login of samples.
• Have the ability to answer common technical questions facilitate problem resolution and coordinate technical details with the laboratory staff.
• Develop strong business relationships and familiarity with clients to further enhance client service and sales.
• Ensure that clients receive the proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention

Qualifications :

• BS degree in Biology or related science REQUIRED
• Experience: 25 years minimum Customer Service preferred
• Experience working in the Indoor Air Quality field is preferred
• Familiarity with a laboratory setting is preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement including the ability to read write and speak in English
• Travel within California and to Arizona will be required during training 

Additional Skills:

• Excellent written and verbal communication skills
• Computer literate (Office suite Adobe PDF)
• Prioritization and ontime execution of tasks
• Problemsolving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people social emotional intelligence)
• Team player who can selfmotivate
• Performs well under pressure; thrives in fastpaced environment

Additional Information :

Compensation Range: $68640 $75000 annual salary depending on experience and qualifications.

Position is fulltime Monday Friday 9:00am 6:00pm. Qualified candidates currently living within a commutable distance of Burlingame CA are encouraged to apply.

Travel within California and to Arizona will be required during training 

Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base compensation may vary based upon but not limited to relevant experience and skill set base compensation of internal peers business sector and geographic location.

We offer excellent fulltime benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays and vacation personal days and dental and vision options.

As a Eurofins employee you will become part of a company that has received national recognition as a great place to work.  We offer excellent fulltime benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:

Company description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2023 Eurofins generated total revenues of EUR 6.515 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

Remote Work :

No

Employment Type :

Fulltime