Studio General Manager
Studio General Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role:Studio General Manager
Locations:Kings Cross and Notting Hill Gate
Salary:40 45k basic depending on experience
Purpose
To lead an inclusive safe and clientfocused team while ensuring operational excellence superior client engagement and revenue growth. This role encompasses oversight of financial performance staff management daily operations and strategies to enhance client services and expand the studios client base.
Responsibilities Overview
Client Service Excellence
- Client First: Maintain exceptional service standards; promptly address feedback and complaints.
- Engagement Strategies: Implement loyalty programs host events and ensure personalized client interactions that reflect the Know Me Well philosophy.
- FeedbackDriven Improvements: Regularly analyze feedback and adapt services accordingly.
- Retention Initiatives: Enhance satisfaction and loyalty through tailored local initiatives.
- Marketing Collaboration: Partner with Tens Marketing Team to design and execute strategies across channels maintaining brand standards.
- Community Building: Foster strong local relationships and create a welcoming studio environment through regular events and communityfocused initiatives.
Operational Excellence
- Daily Management: Ensure seamless scheduling pristine cleanliness and equipment readiness.
- Class Scheduling: Provide a dynamic and reliable Pilates schedule ensuring highquality class delivery.
- Service Offering: Maintain a robust range of physiotherapy and massage services with clinical and legal compliance.
- Retail Management: Support seasonal retail campaigns and manage stock efficiently.
- Facility Standards: Coordinate with maintenance teams to uphold safety and cleanliness.
- Regulatory Compliance: Stay informed on regulations perform audits and implement safety measures.
- Emergency Preparedness: Develop and execute contingency and emergency plans.
Team Leadership and Development
- Recruitment: Hire expert and brandaligned staff.
- Onboarding: Deliver standardized and tailored training to ensure readiness and adherence to Tens standards.
- Team Dynamics: Lead regular meetings and swiftly resolve conflicts.
- Performance Management: Conduct reviews foster growth and manage performance improvement plans.
- Innovation Encouragement: Support trainers physiotherapists and therapists in growing their client base while maintaining high delivery standards.
Revenue and Financial Accountability
- Revenue Targets: Drive and achieve budgets across services and overall studio operations.
- Partnership Building: Collaborate with Marketing Fitness and Clinical Teams to form valuable partnerships.
- Sales Execution: Roll out new class offerings memberships and retail plans in alignment with company objectives.
- DataDriven Insights: Use performance metrics to celebrate successes and address underperformance through actionable plans.
- Financial Accountability: Manage expenses and revenue to meet gross profit and EBITDA goals.
Key Attributes for Success
- Business Acumen: Strong understanding of financial management and strategic planning.
- Leadership Skills: Ability to inspire empower and lead a diverse team effectively.
- ClientCentric Approach: Passionate about creating a welcoming and supportive environment for clients.
- Adaptability: Open to evolving responsibilities and new challenges as the business grows.
- Passion for Wellness: Commitment to integrated wellness and Pilates as the studios core offering.
Your Position in the Team
You report to the Group Operations Manager and collaborate closely with Marketing Finance and Clinical Teams. You are central to the studios daily operations acting as a liaison between Trainers Client Advisors and the Physiotherapy Team (in collaboration with the Clinic Manager). Additionally you work with Heads of Service and Support Teams to ensure studio success and alignment with broader organizational goals.
This role blends strategic leadership with communitybuilding to create an environment that supports client satisfaction operational excellence and sustained growth.
Employment Type
Full Time
