Service Contract Support Specialist
Service Contract Support Specialist
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Job Description
Providing support to billing admin tasks across aftermarket sales programs and run rates to ensure all contracts are billed accurately and in a timely manner.
1Contract billing:
- Issuing invoices in SAP.
- Submitting invoices through the right channels (emails or payment management portals).
- Assisting with contract billing validation by cross checking all documentation available.
- Assisting with creating & maintaining billing plans in Excel as requested by clients
- Assisting with updating billing plan in SAP (this could start small at first eg removing blocks or fixing obvious date typos and gradually take on more based on experience & once trained eg updating BP of decommissioned equipment etc).
- Assisting with resolving billing issues
2Client Liaison on billing:
- Answering basic billingrelated queries.
- Following up on purchase orders renewals on monthly quarterly or annual basis.
- Requesting new portal access if/when applicable
3Documentation management
- Filing contract documentation in the relevant OTI COE folders and/or SAP.
- Keeping OTI COE tracker up to date.
- Acting as the main administrator on third party payment portals (keeping track of our logins on customers portal and PO available).
Qualifications :
- Experience with SAP contract billing (VA42 VA43 VF03 IW75 etc) (insert other menus used by OTI)
- Experience with Service Max Salesforce desirable (eg some clients ask for service reports this can be downloaded from SVMX).
- Understanding of contracts scope billing periods billing frequency payment terms etc (this is useful to be able to answer basic questions in billing eg what is this invoice for)
- Customer service skills
- Attention to detail
- Experience working with Excel (to be able to manipulate and read the billing trackers that are created in excel for large contracts)
- Ability to meet deadlines and prioritize tasks to ensure deadlines are met
- Ability to problemsolve based on the information available
Additional Information :
We offer
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
